Author: Kedar Ganta
Date: June 2, 2025
As we reach the halfway point of the year, we have crossed a major milestone in our journey to support your evolving care models. Over the past few weeks, we completed an important upgrade to the Caregility Connected Care™ platform. This shift lays the foundation for faster innovation and stronger performance as we expand with you.
With the new platform foundation, we’ve moved our core backend services to a more modern and scalable architecture. You will experience a foundation that is built for enterprise-scale growth with better load times and deeper integrations between applications. Whether you are deploying our technology across a few units or hundreds of rooms, you will see the difference.
In tandem with platform upgrades, we rolled out a host of features across our product suite. These enhancements are designed to make your workflows tighter and operations smoother.
Observers often manage several patients at once, so everything counts. We made iObserver faster and easier to use by reducing login wait times. Observers can now trigger the ‘Notify’ alarm for multiple patients simultaneously while they are in a virtual session. Moreover, to keep things smooth, we enhanced the ‘Patient Successfully Added’ notification so that it fades away after a few seconds without requiring the user to click on the ‘OK’ button.
In the next release, we will continue to invest in adding additional phrases to our ‘Multilingual Phrases’ feature. We will also be expanding access for iObserver users so they can view dashboards.
Clinicians are juggling multiple priorities – managing numerous calls and staying responsive. In the recent release, we made iConsult more customizable and polished by giving the ability to store up to 10 custom virtual backgrounds in the Control Hub. This means clinicians can select that background or setting that best suits their role, offering a personalized video presence experience. We also worked on alert fatigue by shortening the window from 4 hours to 1 hour to remove stale alerts. This helps ensure that only actionable, not outdated, alerts are shown on the screen.
In the next release, we are making full-screen mode the default view during ad hoc calls, removing those inconvenient black bars to give a more immersive experience. Additionally, to help virtual teams stay aligned – especially across shifts – we are introducing real-time visibility. This new feature will let you see which team members are currently online, enabling more confident and informed decisions when escalating or assigning alerts.
On the AI front, we introduced a new Clinical Notes feature that is designed to make ambient note taking smarter. We are currently working with a few customers to get feedback on the workflows. Your input will help reduce documentation burden and improve charting accuracy for clinicians.
At their core, our APS endpoints are more than a device. They’re powered by multiple smart sensors that provide the input our Artificial Intelligence needs to generate meaningful insights! Stay tuned – we’ll be sharing more about the AI innovation we are bringing to the platform.
As technology evolves, APS endpoints will continue to advance along with these changes. We are updating the APS Linux OS to the 3.nn version to support AI-powered innovation. The new APS version retains all existing features while laying the foundation for smarter AI-driven capabilities. With added support for 5G and Starlink, APS endpoints can be deployed on the move, making it ideal for remote care. Keep an eye out for upcoming details where we discuss new medical peripherals, including USB-compatible video scopes and stethoscopes.
We are also making important investments in accessibility. Users will be able to adjust text size and color contrast directly from the screens using a built-in accessibility widget. In parallel, we are simplifying the data export process for Admin users, making it easier to manage and support.
These updates are a broader part of our investment in making our products more human-centered, responsive, and easier to use.
Warm regards,
Kedar
Chief Product and Technology Officer
