At Caregility, clinical excellence is the backbone of every virtual care solution we deliver. That’s thanks in no small part to team members like Rebecca “Becky” LeVie, RN, whose nearly two decades of bedside experience help shape how we design, implement, and optimize virtual care workflows. From inpatient units to virtual command centers, Becky brings a grounded understanding of what frontline teams truly need—and how technology can meet them there.
What drew you to nursing?
Clinical Program Manager, Caregility
Becky: Connection and service are two of my favorite things and will always be at the heart of what I do. I love people, and being there for them in their most vulnerable moments is what drives me. Whether it’s holding their hand, sitting with them, or advocating for their care, I want people to know they are not alone.
I knew I wanted a career that would challenge and inspire me, something where I could keep learning every single day. The human body always was of interest to me and the more I learned, the more I wanted to know. I also knew two days would never be the same. I found my calling. Fast forward through 18 years at the bedside and I am now in the middle of a new adventure in digital health.
I am beyond grateful for my role as a Clinical Program Manager for Caregility as it allows me to do what I love to do most, partner with people to make a difference and be of service to others. We’re boots on the ground, hearing insights firsthand and organically shaping programs to fit customers’ needs. Every patient population is different. Every floor is different. Being able to connect with care teams, learn their “why,” and truly listen to understand brings me joy.
And our solution is bringing joy back to the bedside. Seeing the relief on bedside nurses’ faces when the virtual nurse handles a 45-minute discharge makes me smile. Watching virtual RNs answer all the family’s questions without interruption restores my faith that we’re headed in the right direction. We can now focus on delivering the best care possible while also taking a breath and caring for ourselves so we can live our best lives for our patients and families.
Based on your experience, what are your digital health recommendations for healthcare organizations?
My top recommendations for organizations looking to implement any new virtual care program would be to start the process of engaging team members early, involve and educate everyone in the departments that go into patient rooms across the organization from day one, and ensure the care team members that will be using the solution have a voice in the development of workflows.
I would also like everyone to understand that the program will evolve organically and probably go through multiple iterations as it grows, and adoption increases. This is normal and healthy. Don’t try to do everything. Focus on excelling at a few things and master them. Nothing will ever replace the bedside team, but platforms like ours serve as the second set of eyes I always wished I had. When I was a new nurse, especially when floating on a new floor you don’t usually work on, mentorship was a tremendous asset. Virtual care now makes that seamless.
Being able to bring in a family member virtually when Mom is being discharged, or scheduling a discharge when it’s convenient for everyone, without missing a beat—that’s invaluable. Virtual care helps patients and families get that focused time and better education, which prevents bounce-backs.
What are you most passionate about helping healthcare providers achieve?
I want to help healthcare providers feel supported and fulfilled. I want them to be able to end their day with a deep sense of pride, knowing they’ve made a difference. Most importantly, when they step away from their work, I want them to still have the energy and presence to fully engage with their families. Joy isn’t just about the work itself, it’s about having enough left to give to life at home too.
What does healthcare look like five years from now?
Five years from now, virtual care will be seamlessly integrated and widely adopted within healthcare systems as well as our homes. Reimbursement will be guaranteed by payers, and we will have the choice of where our care takes place (either remote or in person) based on personal preference and clinical need. I envision care teams will have more focused time to deeply connect with their patients and take the time they need to take care of themselves. Time and again, customers have stated, “We should have implemented this sooner.” I never imagined virtual care would feel as personal as it does. The magic of nursing lies in its ability to transform not just the lives of those cared for, but also the heart of the caregiver. That’s the magic I want to help bring back to healthcare.
Interested in connecting with a Caregility Clinical Program Manager to discuss your virtual care strategy? Contact us today!
