Caregility Achieves Designation in Epic Toolbox for Inpatient Virtual Care
Caregility is an AI-powered platform featured in the new integration category.
Wall, NJ – August 18, 2025 – Caregility Corporation, a global leader in connected care and AI solutions, today announced it has earned a place in Epic’s Toolbox for Inpatient Virtual Care solutions. Toolbox is a designation for digital health solutions with live Epic connections that use established integration technology to meet Epic-defined recommended practices. Earning the Toolbox distinction reflects Caregility’s commitment to supporting seamless, bedside virtual care experiences within the established workflows of Epic’s clinical end-users.
Patients and clinicians benefit from more efficient, collaborative care that reduces bedside clinician burden and improves patient experience and outcomes through the smart use of remote resources and AI in the patient room. Toolbox integration between Epic and the Caregility Connected Care™ platform supports a wide range of inpatient virtual workflows, including virtual nursing, patient observation, specialist consults, and family engagement. Caregility supports CAL (context-aware linking), ECAL (embedded context-aware linking), and Bedside TV integration with various Epic applications, including MyChart Bedside TV, Epic Monitor, Haiku, and Hyperspace.
Caregility iObserver (ECAL) for continuous patient observation in Epic Monitor.Caregility iConsult (ECAL) for two-way virtual visits in Epic Monitor.Caregility, now featured in Epic’s Toolbox for Inpatient Virtual Care solutions, will showcase its innovations at the 2025 Epic User Group Meeting taking place in Verona, WI, August 18-21.
Reaching the Toolbox milestone marks the latest evolution in Caregility’s long-standing relationship with Epic for virtual care products, which began in 2018. Caregility has continuously advanced its integration capabilities to support clinicians with deeper, embedded access to virtual workflows through Epic in care settings across the enterprise.
Caregility’s latest platform enhancements introduce AI to clinical workflows. Augmented Observation brings computer vision into patient observation sessions to reinforce patient safety and help clinicians identify potential patient risk quickly. Clinical Notes leverages ambient listening to capture clinician documentation seamlessly, saving providers time and improving data capture at the point of care. Contactless Vitals functionality allows clinicians to remotely capture patients’ resting heart and breathing rates, amplifying the clinical information available to providers during virtual visits.
“We’re honored to have our Inpatient Virtual Care solution recognized in Toolbox as we continue to advance our support of Epic-embedded integration,” said Ron Gaboury, Chief Executive Officer at Caregility. “As health systems increasingly adopt acute virtual care models, thoughtful integration is critical to solving long-standing clinical resource challenges and advancing the patient experience and smart room innovation in inpatient care.”
About Caregility Caregility Corporation is a global digital health leader dedicated to connecting care for patients and clinicians everywhere through innovative, AI-powered solutions. Awarded the Best in KLAS Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, the Caregility Connected Care™ platform powers your Smart Room strategy with real-time data, remote workflows and engagement, and AI-triggered safety alerts. Caregility provides secure, reliable, HIPAA-compliant audio and video communication designed for any device and clinical workflow in acute and ambulatory settings. Today, Caregility supports more than 1,100 hospitals across over 85 health systems worldwide, with over six million virtual care sessions hosted annually. From critical and acute, to urgent and emergent, to post-acute and ambulatory, as well as hospital-at-home, Caregility is connecting care everywhere.
Epic, MyChart, Haiku, and Hyperspace are registered trademarks of Epic Systems Corporation.
Starr Regional Medical Center Launches 24/7 Tele-ICU Services
Tele-ICU expands access to critical care, strengthening regional healthcare delivery
Aug. 5, 2025 – Starr Regional Medical Center (SRMC) today announced it is implementing a 24/7 tele-intensive care unit (tele-ICU) service at its Athens and Etowah campuses.
This service connects SRMC’s on-site ICU and Emergency Department teams with board-certified critical care physicians (intensivists) through a secure telehealth platform. This platform is operated by Equum Medical, a leader in virtual critical care services, in collaboration with Caregility, a global provider of connected care and AI-driven solutions. The tele-ICU initiative provides critically ill patients with expert, around-the-clock care without needing to leave McMinn County.
“We are bringing critical care expertise directly to our patients’ bedsides, day or night,” said John McLain, Chief Executive Officer of Starr Regional Medical Center. “By investing in tele-intensivist services and leading technology, we’re able to treat higher-acuity patients right here at Starr Regional Medical Center. This aligns with our mission to make communities healthier by delivering specialized care close to home.”
The tele-ICU program provides 24/7 access to a team of board-certified intensivists who support SRMC’s five-bed ICU. Using in-room devices, these specialists evaluate patients, guide treatment plans, and respond to emergencies such as code blue or rapid response events. They also conduct twice-daily virtual rounds with on-site clinicians to ensure timely, evidence-based interventions.
The service will expand to include five additional ICU beds following the completion of SRMC’s $12 million expansion and renovation project. This investment will increase ICU capacity to 10 beds, upgrade medical technology, and modernize existing spaces at the Athens campus.
Intensivists access the hospital’s electronic health records to review patient data and enter orders, just as an on-site physician would. Mobile telehealth carts equipped with high-definition cameras, microphones, speakers, and monitors enable seamless two-way communication between remote specialists and bedside teams.
“Starr Regional is taking a forward-looking approach to critical care,” said Dr. Corey Scurlock, Founder and CEO of Equum Medical. “By combining our clinical expertise with Caregility’s telehealth technology, we’re ensuring that patients at SRMC receive the same high-quality ICU care available at larger facilities.”
“Caregility is proud to work with SRMC and Equum to expand access to critical care through our Connected Care platform,” added Mike Brandofino, President and COO of Caregility. “Our technology enables always-on virtual access to specialized care, empowering rural and community hospitals to deliver ICU-level services efficiently and effectively—so patients can receive the care they need without leaving their community.”
Telehealth services like tele-ICU are especially valuable for rural hospitals, helping reduce patient transfers, improve care efficiency, and optimize resources. For more information about telehealth services at Starr Regional Medical Center, visit StarrRegional.com/telehealth.
Caregility Partners with Arkansas Children’s Hospital on NICU Digital Health Innovation
Neonatal ICU-focused solution supports continuous observation and remote consults for vulnerable infants
Wall, NJ, and Little Rock, AR – June 24, 2025 – Caregility Corporation, a global leader in connected care and AI solutions, today announced the release of a new connected care device designed to meet the unique needs of Neonatal Intensive Care Units (NICUs). Developed in collaboration with the clinical leadership team at Arkansas Children’s Hospital, the specialized device supports remote specialist consultations, tele-resuscitation, and tele-simulation efforts, delivering purpose-built technology to improve access, safety, and outcomes in neonatal care.
Bedside NICU clinicians at Arkansas Children’s Hospital conduct a remote specialist consultation for pediatric patient care.
“Caring for premature and critically ill infants requires timely assessment and intervention,” said Matthew Merves, M.D., Neonatologist at Arkansas Children’s Hospital. “We’re excited to partner with Caregility on a solution that brings enhanced visibility to our most vulnerable patients while supporting collaboration among clinicians and specialists at the bedside and beyond.”
The Caregility NICU cart supports multiple audio and video streams, allowing clinical teams to leverage virtual engagement and ambient AI services simultaneously. The cart’s low-profile base ensures easy movement below bassinets, and a manual camera lift and horizontal slide allow precision camera placement for infant viewing. The cart integrates with the Caregility Connected Care™ platform and clinical applications with built-in night vision and remote camera and audio controls, creating a powerful tool for specialized NICU care.
The collaboration with Arkansas Children’s underscores Caregility’s commitment to agile innovation and customer-led design. The device adds NICU-focused solutions to the Connected Care ecosystem, enabling customers to avoid solution silos and keep smart room virtual care and AI operations on a single, unified platform.
“Dr. Merves and the Arkansas Children’s team have been exceptional partners in co-creating a solution that elevates care in the NICU,” said Bin Guan, Chief Product and Innovation Officer at Caregility. “This collaboration is a powerful example of how our Connected Care platform evolves through real-world insights and rapid response to clinical needs.”
The Caregility Connected Care™ platform powers virtual and AI-assisted workflows across any care setting. With solutions that support resource optimization, patient safety monitoring, and family engagement, the platform empowers providers to deliver more connected, continuous care across the enterprise.
Arkansas Children’s is the only health system in the state solely dedicated to caring for Arkansas’s more than 850,000 children. The private, non-profit organization includes two pediatric hospitals, a pediatric research institute and USDA nutrition center, a philanthropic foundation, a nursery alliance, statewide clinics, and many education and outreach programs — all focused on fulfilling a promise to define and deliver unprecedented child health. Arkansas Children’s Hospital (ACH) is a 336-bed, Magnet-recognized facility in Little Rock operating the state’s only Level I pediatric trauma center; the state’s only burn center; the state’s only Level IV neonatal intensive care unit; the state’s only pediatric intensive care unit; the state’s only pediatric surgery program with Level 1 verification from the American College of Surgeons (ACS); and the state’s only nationally recognized pediatric transport program. Arkansas Children’s is nationally ranked by U.S. News & World Report in seven pediatric subspecialties (2024—2025): Cancer, Cardiology & Heart Surgery, Neonatal Care, Nephrology, Neurology & Neurosurgery, Orthopedics and Pulmonology & Lung Surgery. Generous philanthropic and volunteer engagement has sustained Arkansas Children’s since it began as an orphanage in 1912 and today ensures the system can deliver on its promise of unprecedented child health. To learn more, visit archildrens.org.
About Caregility Caregility is a global leader in enterprise telehealth, transforming the way care is delivered with innovative virtual care and AI-powered solutions. Recognized as the Best in KLAS Virtual Care Platform (non-EMR) for three consecutive years (2021, 2022, and 2023), our award-winning Caregility Cloud™ powers a seamless ecosystem of telehealth solutions across the entire care continuum. Designed for any device, any workflow, and any setting, Caregility delivers secure, HIPAA-compliant virtual engagement that supports clinicians at the bedside, in ambulatory care, and beyond. Today, we enable over 1,100 hospitals across 85+ health systems worldwide, hosting more than six million virtual care sessions annually. From critical and acute care to post-acute, ambulatory, and hospital-at-home programs, Caregility is redefining care delivery—connecting patients and providers anytime, anywhere.
Caregility Unveils Next-Gen Virtual Care Coordination and AI-Powered Innovation at HIMSS 2025
New solutions showcased in the Hospital Room of the Future at booth 4060
Wall, NJ (Feb. 27, 2025) – Caregility Corporation, a global leader in enterprise telehealth and AI innovation, is redefining virtual care with the launch of leading-edge care coordination and ambient AI solutions at the HIMSS 2025 Global Health Conference & Exhibition in Las Vegas, March 3-6. Visitors to booth 4060 will experience firsthand how these advancements optimize clinical workflows, enhance patient safety, and combat workforce burnout.
Introducing the Future of Virtual Care
Designed to empower both bedside teams and remote clinicians, Caregility’s latest AI-driven solutions enhance communication, improve efficiency, and support a more resilient healthcare workforce:
Caregility’s new iCare Coordinator application for virtual care work management
iCare Coordinator A centralized command hub for virtual care coordination, iCare Coordinator streamlines task management, bedside alerting, and communication, ensuring seamless collaboration between on-site and remote teams.
Clinical Notes AI-powered speech-to-text technology reduces documentation burden, automatically capturing and summarizing patient-provider conversations to free up more time for direct patient care.
Ambient Listening AI-driven acoustic monitoring detects and alerts staff to aggressive tones in patient care settings, enhancing safety interventions and reducing response times.
These new solutions drive efficiency, create bandwidth for bedside teams, and improve patient and staff safety as health systems work to offset clinical workforce shortages and burnout. With remote care programs like Virtual Nursing, Virtual Observation, and Virtual Rounding becoming mainstays in modern acute care delivery, these latest tools continue Caregility’s mission to advance the art of what’s possible in healthcare.
“The real challenge in integrating AI and virtual care into bedside workflows is change management,” said Ron Gaboury, CEO of Caregility. “iCare Coordinator brings bedside clinicians, remote caregivers, and AI tools together in a way that makes it easier than ever to build and operate collaborative care programs that keep clinical teams in sync and make smart use of resources.”
A Glimpse into the Hospital Room of the Future
Built on the award-winning Caregility Cloud™ virtual care platform, the Hospital Room of the Future at HIMSS 2025 will also feature:
Responsible AI solutions for augmented observation and vitals monitoring
AI-ready, dual-camera telehealth edge devices for concurrent workflow support
Clinical applications for one-to-one and one-to-many virtual bedside engagement
Integrations with EHRs, nurse call systems, interactive patient consoles, digital bedside devices, and more
New 5G and Starlink connectivity options for rural and mobile engagement
As virtual care models like Virtual Nursing, Virtual Observation, and Virtual Rounding become essential components of modern acute care, Caregility continues to push the boundaries of what’s possible—empowering healthcare providers with smarter, more scalable solutions that drive efficiency and better patient outcomes.
Schedule a meeting at Caregility booth 4060 at HIMSS 2025 to learn more.
About Caregility Caregility is a global leader in enterprise telehealth, transforming the way care is delivered with innovative virtual care and AI-powered solutions. Recognized as the Best in KLAS Virtual Care Platform (non-EMR) for three consecutive years (2021, 2022, and 2023), our award-winning Caregility Cloud™ powers a seamless ecosystem of telehealth solutions across the entire care continuum. Designed for any device, any workflow, and any setting, Caregility delivers secure, HIPAA-compliant virtual engagement that supports clinicians at the bedside, in ambulatory care, and beyond. Today, we enable over 1,100 hospitals across 85+ health systems worldwide, hosting more than six million virtual care sessions annually. From critical and acute care to post-acute, ambulatory, and hospital-at-home programs, Caregility is redefining care delivery—connecting patients and providers anytime, anywhere.
Partnerships and customers outside the US grow to encompassJapan, Saudia Arabia, Jordan, Canada, and Australia
Wall, NJ (Feb. 13, 2025) – Caregility Corporation, a global enterprise telehealth leader dedicated to connecting care for patients and clinicians everywhere through innovative virtual care and AI-powered solutions, today announced the addition of two new international partners in Japan. Tokyo-based Media Plus, Inc. and Yahman join the company’s growing list of global partners, which already included Tamar and Granteq in the Middle East and Mod3rn Cloud in Australia. This partnership expansion is a testament to the universal need for virtual care and the desire to modernize care delivery to address the pressing issues health systems are facing around the world.
A nurse uses the Caregility iObserver application to monitor multiple patients remotely.
Caregility has customers in Saudia Arabia, Jordan, and Canada, and expects to onboard new customers in Japan and Australia in 2025. The Caregility Cloud™ virtual care platform and purpose-built telehealth devices have proven to be effective at enabling any health system to realize the benefits of remote care, no matter what country they are in or what economic model they are under. From private healthcare organizations to government subsidized providers, health systems are universally looking at virtual care solutions to address nursing and doctor shortages.
“Our expansion with these international partners helps Caregility fulfill its mission to provide a seamless flow of communication across all aspects of the care continuum by providing the most reliable, scalable, and flexible healthy communications platform globally,” said Mike Brandofino, President and COO of Caregility.
“Caregility’s advanced platform is an innovative solution to solve the problems and challenges caused by under-resourced healthcare practices,” said Naoko Sugano, President of Media Plus, Inc. “We will leverage our experience with video collaboration and technology to introduce a new way of providing care through virtual nursing for hospitals in Japan.”
Caregility’s ability to quickly deploy its cloud-based platform anywhere along with its purpose-built edge devices makes it easy to get started in new areas of the world. In addition, many of Caregility’s native AI capabilities are processed directly on intelligent edge devices rather than in the cloud, enhancing security and scalability.
If you are an international business with a focus on healthcare in your country and would like to learn more about partnership opportunities with Caregility, please visit the partner application portal to apply.
About Caregility Caregility Corporation is a global enterprise telehealth leader dedicated to connecting care for patients and clinicians everywhere through innovative virtual care and AI-powered solutions. Awarded the Best in KLAS Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, Caregility Cloud™ powers a purpose-built ecosystem of enterprise telehealth solutions across the care continuum. Caregility provides secure, reliable, and HIPAA-compliant audio and video communication designed for any device and clinical workflow, in both acute and ambulatory settings. Today Caregility supports more than 1,100 hospitals across over 85 health systems worldwide, with over six million virtual care sessions hosted annually. From critical and acute, to urgent and emergent, to post-acute and ambulatory, as well as hospital-at-home, Caregility is connecting care everywhere.
Johns Hopkins Medicine Selects Caregility to Collaborate on Virtual Care Innovation
Johns Hopkins Medicine will scale telehealth solutions from Caregility across four hospitalsto enhance patient care and improve workforce flexibility.
Wall Township, NJ, and Baltimore, MD (Jan. 29, 2025) – Johns Hopkins Medicine has signed an agreement with Caregility to implement the Caregility Cloud™ virtual care platform and inpatient telehealth devices. The collaboration will support the rollout of the health system’s Virtual Nursing program and broader care modernization strategy. Under the partnership, Johns Hopkins will work with Caregility to enable remote engagement and collaboration at patient bedsides in four hospitals, including The Johns Hopkins Hospital, Johns Hopkins Howard County Medical Center, Sibley Memorial Hospital, and Suburban Hospital, with plans for additional expansion in 2025.
Johns Hopkins selected Caregility after an extensive evaluation. As part of the inpatient virtual care initiative, the health system seeks to improve employee retention and bedside support through Virtual Nursing. Caregility telehealth solutions will integrate with the health system’s Epic Electronic Medical Record (EMR), enabling Johns Hopkins Medicine clinical staff to launch and field virtual visits with patients from within their native workflows. Virtual nurses will support bedside teams by performing routine care tasks, including but not limited to admission assessments and discharge education.
“We are honored and excited to contribute to Johns Hopkins Medicine’s longstanding legacy of outstanding patient care,” said Ron Gaboury, CEO of Caregility. “With the ability to support concurrent remote workflows, our telehealth devices will allow Johns Hopkins Medicine care teams to perform multiple virtual care tasks simultaneously, building on the health system’s tradition of pioneering innovative care models that advance healthcare delivery.”
About Johns Hopkins Medicine Johns Hopkins Medicine, headquartered in Baltimore, Maryland, unites physicians and scientists of the Johns Hopkins University School of Medicine with the organizations, health professionals, and facilities of The Johns Hopkins Hospital and Health System. Johns Hopkins Medicine has six academic and community hospitals, four suburban healthcare and surgery centers, over 40 patient care locations, a home care group, and an international division, all offering an array of healthcare services.
About Caregility Caregility Corporation is an enterprise telehealth leader dedicated to connecting care for patients and clinicians everywhere through innovative virtual care and AI-powered solutions. Awarded the Best in KLAS Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, Caregility Cloud™ powers a purpose-built ecosystem of enterprise telehealth solutions across the care continuum. Caregility provides secure, reliable, and HIPAA-compliant audio and video communication designed for any device and clinical workflow, in both acute and ambulatory settings. Today Caregility supports more than 1,100 hospitals across over 85 health systems with over five million virtual care sessions hosted annually. From critical and acute, to urgent and emergent, to post-acute and ambulatory, as well as hospital-at-home, Caregility is connecting care everywhere.
Susan Kristiniak to Lead Caregility’s Clinical Innovation and Expand Healthcare Modernization
Wall, NJ (Jan 9, 2025) – Caregility Corporation, an enterprise telehealth leader dedicated to connecting care for patients and clinicians everywhere through innovative virtual care and AI-powered solutions, today announced the appointment of Susan Kristiniak, DHA, MSN, RN, NEA-BC, AHN-BC, as its new Chief Nursing Officer (CNO). In her role, Susan will lead Caregility’s clinical team and play a pivotal role in expanding the company’s innovative solutions to help healthcare organizations modernize care delivery.
Susan brings a wealth of experience spanning hands-on clinical care to executive leadership within health systems, uniquely positioning her to bridge the gap between clinical needs and operational strategy for Caregility’s customers. Her expertise will enhance Caregility’s ability to drive measurable value across healthcare organizations while maintaining a strong focus on quality care and operational efficiency.
Most recently, Susan served as Vice President of Clinical Integration and Quality Assurance, where she supported an informatics-driven program leveraging artificial intelligence to optimize hospital operations and clinical care delivery. In this role, she collaborated closely with C-suite executives—including CEOs, COOs, CFOs, and CNOs—to analyze hospital data, form multidisciplinary workgroups, and deliver projects focused on improving nursing, quality, and patient safety.
“Caregility has witnessed remarkable growth, with an increasing number of customers expanding their inpatient virtual care programs, especially through virtual nursing,” said Mike Brandofino, President and COO of Caregility. “This shift has elevated Caregility to a foundational partner for many health systems, engaging not only clinical leaders but also corporate and operational stakeholders. Susan’s expertise, experience, and strong network of relationships uniquely position her to work across the executive suite and help us deliver even greater value to our customers.”
In response to her appointment, Susan Kristiniak, Chief Nursing Officer of Caregility, commented, “I am thrilled to join Caregility and contribute to the company’s continued evolution as the leader in virtual care platforms. Caregility has built an impressive reputation with its innovative solutions and growing list of prestigious customers. My focus will be to deepen our partnerships across health systems and ensure that our customers fully realize the clinical and economic benefits of enhancing care with Caregility.”
Ron Gaboury, CEO of Caregility, added, “From its inception, Caregility has maintained a strong clinical focus. With Susan’s appointment, we will expand on this focus. Susan’s rare combination of clinical expertise and financial acumen allows her to bridge the gap between clinical innovation and operational strategy. She will be instrumental in driving meaningful conversations with our customers about the economic value of virtual care and its positive impact on organizational productivity while ensuring our solutions continue to meet the highest clinical standards.” With Susan Kristiniak at the helm of its clinical team, Caregility is poised to lead healthcare modernization efforts, delivering innovative virtual care solutions that drive better outcomes for patients and providers alike.
About Caregility Caregility Corporation is dedicated to connecting patients and clinicians everywhere with its Caregility Cloud™ virtual care platform. Awarded the Best in KLAS Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, Caregility Cloud™ powers a purpose-built ecosystem of enterprise telehealth solutions across the care continuum. Caregility provides secure, reliable, and HIPAA-compliant audio and video communication designed for any device and clinical workflow, in both acute and ambulatory settings. Today Caregility supports more than 1,100 hospitals across over 85 health systems with over five million virtual care sessions hosted annually. From critical and acute, to urgent and emergent, to post-acute and ambulatory, as well as hospital-at-home, Caregility is connecting care everywhere.
Lee Health Expands Virtual Nursing Program with Caregility
The Florida-based health system will significantly expand inpatient telehealth to connect hospital patients and staff with remote nurse resources.
Wall, NJ and Fort Myers, FL (Oct 16, 2024) – Lee Health, one of Florida’s largest health systems, is significantly expanding its Virtual Nursing Program with Caregility, a leading enterprise telehealth company.
Through the initiative, Lee Health continues its commitment to modernizing care delivery, enhancing clinical efficiency, and improving patient and staff satisfaction. The latest expansion includes the deployment of Caregility APS200 Duo dual-camera telehealth devices, building on the existing fleet of telehealth wall systems and carts to more than double the health system’s inpatient virtual care footprint. With this expansion, Lee Health’s virtual acute care infrastructure will cover more than half of the health system’s hospital beds, equipping nearly 1,000 patient rooms with bedside telehealth technology.
“The growth of our telehealth options accelerated during the COVID-19 pandemic out of necessity to ensure patients received important care safely and we were able to ensure continuous support for our medical teams,” said Rick Schooler, Chief Information Officer of Lee Health. “Through our expansion since then, we’ve evolved our virtual care capabilities to include an award-winning inpatient virtual observation program and now virtual nursing to improve patient outcomes utilizing available, improved technology to help our clinical staff.”
“This expansion is an important part of Lee Health’s broader strategy to modernize healthcare delivery,” said Jennifer Higgins, DNP, RN, NEA-BC, Chief Nursing Officer of Lee Health. “Our virtual nursing program introduces innovative possibilities in patient care workflows by connecting the care in the complex patient journey. From admissions and discharges to continuous patient monitoring, patients benefit from an additional team member dedicated to their care. We anticipate this additionally offering our nurses time for patients that need more hands-on care.”
“Having eyes and ears in every room enables remote caregivers to respond more effectively to the needs of patients and bedside staff across the enterprise,” said Wendy Deibert, Chief Nursing Officer at Caregility. “This expansion represents a significant step forward in Lee Health’s digital health strategy, paving the way for future innovation at the intersection of virtual care, bedside care, and AI, and we’re honored to support their mission to advance the art of what’s possible in healthcare delivery.”
As a foundational partner, Caregility has worked closely with Lee Health to create a future-proof solution that supports a broad array of clinical workflows, offers AI capabilities, and can support local edge processing. The Caregility Cloud™ virtual care platform serves as the backbone for all of Lee Health’s virtual care programs.
Lee Health’s investment scales its virtual nursing program, supported by Caregility’s unique remote fleet management tools, which mitigate device support hurdles and improve operations. With around-the-clock monitoring and support, as well as seamless software updates via Caregility’s cloud-based administration portal, Lee Health can ensure that its telehealth devices remain operational with minimal on-site maintenance requirements.
“With our edge-processing, dual-camera APS200 Duo devices that support multiple concurrent workflows, we have built a commercial offering designed to be deployed at scale,” said Ron Gaboury, CEO of Caregility. “Our mission with Lee Health and other customers is to set the foundation for long-term growth and hospital-room-of-the-future innovation. This empowers care teams to maximize virtual care workflows while reducing up-front costs and operational challenges associated with maintaining a device in every room.”
About Lee Health Since the opening of the first hospital in 1916, Lee Health has been a healthcare leader in Southwest Florida, constantly evolving to meet the needs of the community. A non-profit, integrated healthcare services organization, Lee Health is committed to the well-being of every individual served, focused on healthy living and maintaining good health. Healthcare services are conveniently located throughout the community in four acute care hospitals, two specialty hospitals, outpatient centers, walk-in medical centers, primary care and specialty physician practices, and other services across the continuum of care. Learn more at www.LeeHealth.org.
About Caregility Caregility (caregility.com) is a telehealth solution provider connecting care everywhere. Designated as the Best in KLAS® Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, Caregility Cloud™ brings bedside care, virtual encounters, and AI capabilities together at the point of care. Doctors, nurses, and patients around the world rely on our intelligent telehealth edge devices and virtual nursing, observation, and engagement applications to enhance clinical insights, patient safety, and efficiency. Trusted by over 75 health systems, deployed in more than 1,000 hospitals, and supporting over 30,000 connected devices and millions of virtual sessions annually, Caregility is helping transform healthcare delivery across inpatient, outpatient, and home settings.
Caregility Releases First Edge-Based Computer Vision AI Capability for Healthcare
Caregility eliminates reliance on expensive cloud processing for computer vision application
Wall, NJ (August 13, 2024) – Caregility Corporation, an enterprise telehealth leader dedicated to connecting care for patients and clinicians everywhere, is excited to announce the release of new fall risk detection capability in its iObserver solution. Hospital care teams use iObserver for continuous observation of patients at risk of self-harm or falls. The new artificial intelligence (AI) capability, developed natively by Caregility, uses computer vision to analyze visual information, detect fall risks, and alert caregivers accordingly.
The Caregility platform allows AI technology to run entirely on telehealth edge devices in the patient room, eliminating the need to stream patient audio-visual data to the cloud. This approach ensures cost-effective, scalable solutions across thousands of rooms where Caregility endpoints are available today. Other comparable technologies face challenges related to bandwidth for video streams and the processing power needed to scale across numerous rooms. Most importantly, this purposeful application of computer vision technology underscores Caregility’s commitment to responsible AI, as visual data is processed locally, safeguarding data protection and privacy.
“Our open and adaptable platform allows us to develop native AI capabilities when possible while also evaluating other third-party solutions to determine if they can add value to caregivers’ workflows,” said Kedar Ganta, Caregility’s Chief Product and Engineering Officer. “This flexibility keeps us at the forefront of AI advancements without being locked into a single solution.”
“We’re redefining the future of telehealth with AI-powered edge computing,” said Bin Guan, Caregility’s Chief Innovation Officer. “By breaking down traditional barriers to AI adoption, we’re enabling healthcare providers to leverage cutting-edge technology without sacrificing operational efficiency or data privacy.”
“This breakthrough in AI at the edge is confirmation of Caregility’s ability to innovate,” added Mike Brandofino, Caregility’s President and Chief Operating Officer. “At the same time, no company can provide all the technology required to deliver on the modernization of care. Caregility remains committed to integrating with other AI technology partners where it makes sense in order to bring value and flexibility to our customers. This ultimately provides them with a foundational platform they can build on for the foreseeable future.”
Caregility’s computer vision capability is available to be used on every one of the more than 15,000 Caregility edge devices currently installed in hospitals around the globe. This is a testament to the value and durability of Caregility’s purpose-built devices, called Access Point of Care Systems (APS). The first APS system ever deployed by the company is still running after six and half years in continuous operation, proving that choosing Caregility means that health systems will have a future-proof solution that can adapt as new technology is introduced.
“Our approach to AI involves understanding the challenges our customers face and then identifying where technology can play a role,” said Ganta. “We believe that combining our video AI and audio AI with specialized third-party solutions, such as contactless vitals tracking, can provide caregivers with valuable insights to improve patient outcomes. By leveraging our edge devices and avoiding the challenges of cloud-based AI, we can achieve faster and more accurate results with our proprietary technology.”
About Caregility Caregility Corporation is dedicated to connecting patients and clinicians everywhere with its Caregility Cloud™ virtual care platform. Awarded the Best in KLAS Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, Caregility Cloud™ powers a purpose-built ecosystem of enterprise telehealth solutions across the care continuum. Caregility provides secure, reliable, and HIPAA-compliant audio and video communication designed for any device and clinical workflow in both acute and ambulatory settings. Today Caregility supports more than 1,100 hospitals across over 85 health systems with over six million virtual care sessions hosted annually. From critical and acute, to urgent and emergent, to post-acute and ambulatory, as well as hospital-at-home, Caregility is connecting care everywhere. Follow Caregility on LinkedIn and Twitter at @caregility.
Baptist Health, Caregility Expand Partnership to Enhance Patient Care
Arkansas-based health system to more than double its bedside telehealth footprint with expansion of virtual nursing, support staff, and providers
EATONTOWN, N.J. and LITTLE ROCK, Ark. (May 9, 2024) – Baptist Health and Caregility are pleased to announce an expanded partnership aimed at enhancing patient care across the Arkansas-based healthcare organization.
Baptist Health will enhance its bedside care teams by increasing its usage of Caregility intelligent telehealth devices to more than 700 bedsides system-wide, doubling the footprint of the healthcare organization’s inpatient telehealth services. The initiative adds virtual clinical resources to support in-person bedside care and help improve patient outcomes. This collaboration underscores both organizations’ commitment to leveraging technology to transform healthcare delivery and meet the evolving needs of patients and staff.
The enhanced partnership builds upon Baptist Health’s previous success with virtual admissions and discharge programs, currently supported by more than 300 wall-mounted and cart-based Caregility telehealth devices across 11 hospitals. Since partnering on virtual care services with Caregility in 2021, telehealth session volume for Baptist Health has increased from roughly 1,000 virtual visits per quarter to more than 20,000.
A Baptist Health bedside care team member welcomes a virtual clinician into the patient room using Caregility’s APS250C mobile telehealth cart.
In early 2023, Baptist Health Rehabilitation Institute successfully launched Arkansas’ first virtual nursing program to provide additional support to bedside nurses, patients and families. The program then expanded to the healing ministry’s hospitals in Stuttgart, Malvern and Heber Springs. Thanks to positive patient outcomes and feedback, Baptist Health will roll out virtual care programs on every medical and surgical floor across the organization.
As part of this expansion, Baptist Health will deploy Caregility’s new, highly advanced telehealth devices and award-winning Caregility Cloud™ virtual care platform in more than 500 additional patient rooms at the health system’s flagship hospital, Baptist Health Medical Center-Little Rock, as well as Baptist Health Medical Center-North Little Rock and Baptist Health-Fort Smith. These devices will support the expansion of virtual nursing and the rollout of virtual support staff and virtual providers in the coming months. Additionally, a centralized hub to support virtual nursing and virtual sitters has opened on the Baptist Health Medical Center-Little Rock campus.
Baptist Health will implement Caregility’s new dual-camera APS200 Duo telehealth edge devices to support the next phase of its virtual nursing rollout.
“Embracing virtual support as part of our acute care bedside support and quality strategy signifies a pivotal step forward in how we envision the future of healthcare at Baptist Health. Baptist Health first added virtual care in 2005, and we have continued to advance with the latest technology bringing us to where we are today with our partnership with Caregility. This expansion is more than an initiative; it’s a commitment to providing health equity across our state, setting new standards in patient and provider satisfaction, and furthering our mission to be the employer of choice in Arkansas.”
– Kourtney Matlock President of Baptist Health Rehabilitation Institute and system post-acute services
The partnership exponentially increases the eyes and ears able to focus on patients, reducing pressure on bedside staff by redistributing tasks that a virtual nurse or support staff can field. As a result of increased telehealth services in acute care settings, healthcare systems see significant time savings and improved throughput (the process of moving patients through the hospital system from admission to discharge). Having virtual options at the bedside appeals to patients as well, as evidenced by improved patient satisfaction ratings in early field trials.
“We are at a point where this type of care model is not an option for our health systems, it is the only way they can address staffing issues and remain competitive,” said Caregility President and COO Mike Brandofino. “This partnership with Baptist Health is a great example of how Caregility can make it easy to deploy intelligent devices and services to enhance patient care through virtual programs.”
Caregility Cloud™ allows health systems to easily centralize and scale programs such as Virtual Nursing, Virtual Patient Observation, Virtual Rounding, and Virtual Consultations in inpatient settings, improving staffing flexibility and workflow efficiency and making it easier to engage remote specialists and interpreters to support patient access and health equity. Trusted by more than 1,000 U.S. hospitals for high reliability, the platform is favored for its adaptability to a multitude of workflows and integrations with clinical platforms, including Epic.
About Baptist Health For more than a century, Baptist Health has delivered all its best in health care through Christian compassion and innovative services. Baptist Health, Arkansas’s most comprehensive healthcare organization, is here For You. For Life. – with more than 250 points of access that include twelve hospitals, urgent care centers, a senior living community, over 100 primary and specialty care clinics, a college with studies in nursing and allied health, and a graduate residency program. It is also the largest private not-for-profit healthcare organization based in Arkansas, providing care through the support of approximately 11,000 employees, groundbreaking treatments, renowned physicians and community outreach programs. For more information about Baptist Health, visit Baptist-Health.com, call Baptist Health HealthLine at 1-888-BAPTIST or download the myBaptistHealth app.
About Caregility Caregility (caregility.com) is a telehealth solution provider connecting care everywhere. Designated as the Best in KLAS® Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, Caregility Cloud™ brings bedside care, virtual encounters, and AI capabilities together at the point of care. Doctors, nurses, and patients around the world rely on our intelligent telehealth edge devices and virtual nursing, observation, and engagement applications to enhance clinical insights, patient safety, and efficiency. Trusted by over 75 health systems, deployed in more than 1,000 hospitals, and supporting over 30,000 connected devices and millions of virtual sessions annually, Caregility is helping transform healthcare delivery across inpatient, outpatient, and home settings.
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