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Telehealth by the Numbers

As patients and providers settle into a hybrid healthcare landscape post-pandemic, these telehealth statistics reveal how adoption and perceptions of virtual care have evolved over the past few years.

In a RAND Corporation longitudinal survey of 1,600 American adults from February 2019 through March 2021:

  • People who reported having video visits increased to nearly 20% by August 2020 and 45% by March 2021.
  • Willingness to use video-based telehealth rose to 62% in March 2021, up from 51% in February 2019.

A JD Power 2022 US Telehealth Satisfaction Study of 4,306 healthcare consumers revealed that:

  • 67% of survey respondents accessed video telehealth services during the past year, up from a pre-pandemic level of 37% in 2019.
  • 94% who used telehealth in the prior year indicated they intend to use it again.
  • Among patients using telehealth in the past year, most preferred virtual care to in-person visits for several forms of routine care:

    • 80% say they prefer telehealth for prescription refills
    • 72% say they prefer telehealth for reviewing medication options
    • 71% say they prefer telehealth for discussing test results
    • 57% of patients say they prefer telehealth for regular mental health visits.

In an AHIP October 2022 survey of 1,000 commercially insured consumers:

  • 69% reported using telehealth in the past year because it’s more convenient than in-person care, with 53% using telehealth between two and five times in the last year.
  • 78% say telehealth makes it easier to seek out care:

    • 46% used telehealth because they were unable to make an in-person appointment
    • 24% said they wanted to save money
    • 23% used telehealth because their doctor’s office was closed
  • Women were almost 4x more likely than men to say they used telehealth because they lacked childcare or eldercare services.

In an AHIP November 2022 Coverage@Work poll of 818 voters with employer health insurance:

  • 65% of respondents reported being likely to consider telehealth for medical treatment.

According to an American Medical Association (AMA) Digital Health Research longitudinal survey of 1,300 physicians between 2016 and 2022:

  • 90% of physicians believe digital health tools offer significant advantages in patient care.
  • The digital health tools that garner the most enthusiasm among physicians are tele-visits (57%) followed by remote monitoring devices (53%).
  • Physicians using virtual visits grew to 80% in 2022, up from 14% in 2016.
  • Physicians using remote monitoring devices grew to 30% in 2022, up from 12% in 2016.

As virtual and hybrid care models mature, healthcare professionals continue to find new ways to leverage telehealth to drive efficiency and improve patient and clinician experience, particularly in hospital-based settings.

Learn More:
Enabling Hybrid Care at Every Patient Bedside with Inpatient Virtual Engagement

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