Caregility Announces Release of Version 1.6 of the UHE Virtual Care Platform
The release includes new iConsult Desktop and iConsult Bedside apps along with new features to boost telehealth workflow flexibility.
Eatontown, N.J. – July 28, 2020 – Caregility, a clinical collaboration and communications company moving the access point of care closer to the patient, announces the release of version 1.6 of its patented UHETM telehealth platform. Caregility’s UHE platform is a comprehensive, HIPAA-compliant visual communications system that connects all patient and clinician environments into one universal service. Attached to the service are Caregility’s Access Point of Care Systems (APS), which are healthcare purpose-built, two-way, video-enabled devices that can be portable or mounted on a wall or cart, enabling the point of care to be anywhere the patient is located.
The UHE 1.6 release brings several new features and product enhancements to the virtual care platform, including:
iConsult Desktop webapp, which provides the ability to initiate calls from desktop computers to APSs as well as other desktop computers and mobile devices.
iConsult Bedside, a patient-facing application that turns a mobile device (iOS and Android) at the patient bedside into a UHE APS enables remote clinicians to communicate on demand with a patient or bedside staff. The app also offers patients options to request a video consult with clinicians and to initiate a video visit with loved ones without the need for a staff member to enter the room, thereby minimizing risk to caregivers working in COVID-19 environments.
Enhancements to the iObserver user interface designed to increase ease-of-use and efficiency.
New pan-tilt-zoom (PTZ) camera control functionality in iConsult Mobile, which includes access to the mobile device’s front and back cameras.
New control protocol integrations to enable compatibility with more third-party PTZ cameras.
“We are excited to add new applications that help expand the flexibility of our UHE platform, allowing us to provide new workflows that include patient-facing tools,” said Sudhir Ahuja, SVP of Product Development at Caregility. “The release also brings new features and enhancements that help shape our iObserver and iConsult applications to meet the everchanging requirements of telehealth.”
Caregility (www.caregility.com) is a clinical collaboration and communications company moving the access point of care closer to the patient. Leveraging over eight years of experience in clinical environments, Caregility’s core telehealth offering, the UHE Platform, is a purpose-built ecosystem for the entire healthcare continuum. The UHE Platform provides secure, reliable two-way audio and video communication designed for any device and clinical workflow, in both inpatient and outpatient settings. Today, Caregility supports more than 2 million video sessions annually and has deployed over 9,000 access points of care systems across the US. From critical and acute, to urgent and emergent, to post-acute and ambulatory, and to the home, Caregility is helping transform the delivery of patient care everywhere. Follow Caregility on Twitter @caregility.
Contact: Kelly McDermott kmcdermott@caregility.com 703-505-3133
Caregility Adds Single Sign-On and Multi-Factor Authentication to Telehealth Platform
Enhancements to the clinical collaboration platform improve security and usability for clinician and patient end users.
EATONTOWN, N.J., June 16, 2020 /PRNewswire/ — Caregility, a clinical collaboration and communications company focused on providing secure, reliable two-way audio and video communications for any device and clinical workflow, in both inpatient and outpatient settings, announces single sign-on (SSO) and multi-factor authentication (MFA) functionality for its telehealth platform. SSO enhancements will allow end users to log into the platform using a single set of credentials to gain access to the various apps, websites, and data for which they have permissions. The feature improves security and system usability, as well as employee satisfaction by mitigating password fatigue. SSO enables organizations governed by HIPAA to increase control over user access to certain information and more easily enforce password change policies.
New MFA features similarly reinforce security. MFA will require Platform users to provide an additional factor to verify their identity beyond entering a password. This can include a code generated by a one-time email password (OTP), or a SMS message to a specific mobile phone. The additional security measure reduces the risk of compromised passwords, granting healthcare organizations an additional layer of protection against cybersecurity attack.
“As telehealth and remote engagement tools become ubiquitous in healthcare, ensuring the security of these patient engagement forums is paramount,” said Bin Guan, Caregility CTO. “Recent news regarding privacy shortcomings among widely used video conferencing platforms has heightened end-user awareness of potential security threats. The latest Platform enhancements have been implemented to reinforce provider and consumer confidence in the security of their information across Caregility’s entire ecosystem.”
The Platform is a comprehensive platform that provides video-enabled communications tools to empower clinicians, patients, care coordinators, family members, and virtual sitters with an intuitive, nonintrusive, and secure interface that can be used within a healthcare facility as well as remote, outpatient settings. The new SSO and MFA functionality demonstrates Caregility’s ongoing commitment to patient and clinician experience and security.
Caregility is a clinical collaboration and communications company focused on enabling the shortest and fastest path of care for patients with the right caregiver and treatment plan. Leveraging our eight years of experience in clinical environments as part of our parent company, Yorktel, our core offering, the Platform, is a purpose-built ecosystem for the entire healthcare continuum.
The Platform provides secure, reliable two-way audio and video communication designed for any device and clinical workflow, in both inpatient and outpatient settings. Today, Caregility supports more than 2 million video sessions and has deployed more than 9,000 access points of care systems across the US. Fromcritical and acute,tourgent and emergent,to post-acute and ambulatory, andtothe home,Caregility is helping transform the delivery of patient care everywhere.
Caregility Ramps Up Production of Slimline Mobile Telehealth Carts
Spurred by increased demand for telehealth solutions brought on by the COVID-19 pandemic, the company continues to enhance offerings by delivering endpoints designed for maximum mobility and safety.
Eatontown, N.J. – May 20, 2020 – Caregility, a clinical collaboration and communications company focused on providing secure, reliable, two-way audio and video communications for any device and clinical workflow, in both inpatient and outpatient settings, announces availability of the Caregility APS250C Slim Mobile Cart. The company has already shipped hundreds of units to hospitals across the nation that are looking for ways to leverage technology in their fight against COVID-19. At 69 inches high with a width and depth of under 18 inches, the minimalist design of the mobile telehealth cart offers maximum agility, enabling clinicians to bring the Access Point of Care System (APS) directly into any patient environment.
The purpose-built cart includes a 1080p full HD 20x zoom PTZ camera; an echo cancelling, noise reduction microphone and speaker; and 13-inch full HD LCD touch tablet with anti-microbial enclosure running Caregility’s patented software.
These carts were designed specifically for rapid deployment in a variety of patient environments for care of COVID-19 affected patients. The mobile telehealth carts eliminate the need for permanent hardware installation and are used to establish a virtual connection to care for patients, reducing the frequency of clinician staff exposure to COVID-19 and use of limited Personal Protective Equipment (PPE). The carts have proven invaluable as provider organizations work to quickly scale virtual care operations in response to the COVID-19 pandemic. Paired with Caregility’s cloud-based solutions, the carts are quickly activated for live use the same day they arrive.
“This pandemic has quickly changed how care is delivered, in turn, this created the need for rapid deployment of virtual care at the patient’s bedside for a variety of reasons,” said Caregility VP of Clinical Solutions Wendy Deibert. “Each of our solutions are designed to fit this very need – easy to deploy within hours, secure, simple to use and able to keep everyone connected in the time when social distancing is a must.”
Caregility has a complete line-up of telehealth carts and wall-mounted systems. These bedside access points of care can be used for any virtual care or clinical workflow. Available features include:
Far-end camera control to pan, tilt, and zoom
Presets for preferred camera positions
Far-end audio control of APS speaker and microphone
On-demand buttons at the APS to request a remote video session
IR lights and night vision
Proactive monitoring and management of APS to ensure high availability
Conferencing capabilities to add participants, including other clinicians, interpreters, and family members
Always on and available, and capable of extended call durations (hours/days)
To access a special program for healthcare systems needing to rapidly deploy telehealth or to learn more about how Caregility can help your healthcare organization stand up or expand virtual care operations, call (732) 440-8040, email info@caregility.com, or visit https://caregility.com/contact-us/.
About Caregility
Caregility is a clinical collaboration and communications company moving the access point of care closer to the patient. Leveraging over eight years of experience in clinical environments, Caregility’s core telehealth offering, the Platform, is a purpose-built ecosystem for the entire healthcare continuum. The Platform provides secure, reliable two-way audio and video communication designed for any device and clinical workflow, in both inpatient and outpatient settings. Today, Caregility supports over 8,000 access points of care systems and over 2 million video sessions annually across the U.S. From critical and acute, to urgent and emergent, to post-acute and ambulatory, and to the home, Caregility is helping transform the delivery of patient care everywhere. Follow Caregility on Twitter @caregility.
Caregility Announces New Features in HIPAA Compliant iConsult Mobile App to help in fight against COVID-19
iConsult Mobile turns virtually any iOS or Android tablet into a virtual access point
Eatontown, N.J. – April 1, 2020 – Caregility, a clinical collaboration and communications company focused on providing secure, reliable two-way audio and video communications for any device and clinical workflow, in both inpatient and outpatient settings, announces it has developed new features to address the challenges of using existing tablets as access points for virtual care in patient rooms. The new features enable secure remote calling into the patient’s room without the need for a staff member to enter the room to answer or launch the call. In addition, there is a soft touch call button that sends a request to clinical staff to virtually visit the patient. iConsult mobile is an extension of iConsult, Caregility’s virtual on-demand clinician application that gives full control of a video consult experience to providers. With iConsult Mobile, clinicians and family members can be included from virtually any mobile device.
Designed specifically for clinicians, iConsult Mobile is available for both iOS and Android devices. The application gives clinicians multiple options to initiate on-demand consults over a secure, HIPAA compliant connection to patients or other clinicians. From their mobile devices, clinicians can connect directly with patient bedside camera systems while maintaining complete far-end PTZ camera and audio control. Clinicians can also initiate care coordination with other clinicians both inside a health system or across to other health systems. And, clinicians can invite guests such as family members directly into video calls. If needed, all three options can be initiated within the same call.
“When we realized that our customers were using unsecured video solutions in COVID-19 patient rooms, we felt obligated to figure out a way to minimize the risk,” commented Caregility President and COO Mike Brandofino. “The entire company rallied with the guidance of our team of experienced clinical nurses to quickly develop features specifically designed to enable secure virtual care of patients while minimizing the need to enter patient rooms. We believe this will significantly help in the battle against COVID-19.”
Caregility Announces Release of Version 1.5 of the Platform
Release includes new features and greater telehealth workflow flexibility
EATONTOWN, N.J.,March 19, 2020/PRNewswire/ — Caregility, a clinical collaboration and communications company focused on providing secure, reliable two-way audio and video communications for any device and clinical workflow, in both inpatient and outpatient settings, announces the release of version 1.5 for its patented the platform. Caregility’s platform is a comprehensive, HIPAA-compliant communications system that connects all patient and clinician environments into one universal service. Attached to the service are Caregility’s Access Point of Care Systems (APS), which are purpose-built, two-way, video-enabled devices that can be mounted on a wall or cart, enabling the point of care to be anywhere the patient is located. Combined with the recently announced iConsult Mobile, Caregility’s platform can support virtually any telehealth program, from Intensive Care rooms to a person’s home.
The Platform 1.5 release brings several new features and product enhancements to the virtual care platform, including:
Content sharing functionality in the iConsult interface that allows users to share their screen with remote clinicians and patients.
Standards-based, far-end camera control capabilities in the iConsult application that enable third-party hardware such as Cisco and Poly to join the platform, allowing healthcare organizations to leverage existing investments in devices.
Enhancements to the user interface with over 100 new features, short cuts and accessibility-focused changes in support of Section 508 compliance requirements.
Windows OS-based software which will enable the support of medical peripheral devices in conjunction with Caregility’s carts.
Infrastructure and software performance enhancements designed to improve performance and minimize call initiation time.
Database enhancements in support of advanced analytics for iObserver.
“The release of the Platform 1.5 is a continuance in our mission to deliver enhanced features and robust functionality with greater flexibility to help our customers support virtually any telehealth program,” said Bin Guan, CTO of Caregility. “The release also sets the stage for us to rapidly accelerate development, with each of our applications having its own product roadmap and development team.”
Caregility is a clinical collaboration and communications company moving the access point of care closer to the patient. Leveraging over eight years of experience in clinical environments, Caregility’s core offering, the Platform, is a purpose-built ecosystem for the entire healthcare continuum. The Platform provides secure, reliable two-way audio and video communication designed for any device and clinical workflow, in both inpatient and outpatient settings. Today, Caregility supports over 6,500 access points of care systems across the U.S. From ambulatory/acute/ICU/post-acute care settings to virtual care operation centers to patients in the home, Caregility is helping transform patient care delivery. Follow Caregility on Twitter@caregility.
Caregility Launches iConsult Mobile Telehealth App
iConsult Mobile anticipated to help COVID-19 patient screening and monitoring
Eatontown, N.J. – March 12, 2020 – Caregility, a clinical collaboration and communications company focused on providing secure, reliable two-way audio and video communications for any device and clinical workflow, in both inpatient and outpatient settings, announces availability of the Caregility iConsult Mobile application. iConsult Mobile is an extension of iConsult, Caregility’s virtual clinician telehealth application that gives full control of a video consult experience. This includes far-end camera and audio controls and the ability to add other clinicians and family members on demand to any virtual consult with a patient at any location over any mobile device.
Designed specifically for clinicians, iConsult Mobile is available for both iOS and Android devices. The application gives clinicians multiple options to consult over a secure, HIPAA compliant connection to patients or other clinicians. Clinicians can start video consults from their mobile devices and connect directly with patient bedside camera systems while maintaining full far-end camera and audio control. Clinicians can also initiate care coordination with other clinicians both inside a health system or across to other health systems. And clinicians can invite guests such as family members directly into video calls. If needed, all three clinical workflows can be utilized within the same video call.
“iConsult Mobile is a purpose-built mobile app with patients, families, and clinicians in mind. It is designed to ease communications and care coordination, particularly for on-demand consults or visits,” explained Wendy Deibert, EMBA, BSN, RN, VP of Clinical Solutions at Caregility. “Most other mobile video solutions are not focused on the care continuum (hospital to home) and have a tendency to slow down or complicate patient care delivery workflows.”
While clinicians need to utilize iConsult Mobile to ensure secure HIPAA compliant connections and to have extra healthcare-specific features and controls, patients and other guests do not need to download the app. They can easily join video consults by clicking a link in their browsers. Multiple parties can join the same call and many of the same rich features found in iConsult are available in the mobile application, including full far-end camera and remote audio controls, access to camera bookmarked positions, addition of other participants while in a call, night vision, and doorbell announcement when joining a patient bedside.
“iConsult Mobile is the latest addition to the suite of solutions that are purpose built to address the unique requirements of clinical workflows,” commented Caregility President and COO Mike Brandofino. “It happens to be the perfect solution to help with remote screening and management of COVID-19 patients. We have therefore decided to make iConsult Mobile available at no cost to our health system customers during the current crisis. I would like to acknowledge our partner Pexip for contributing additional ports so that we can expand our capacity in response to the increased volume of calls expected. We are proud to support those working on the front lines as they battle COVID-19.”
If you are interested in learning more about how Caregility can help your organization as you prepare for and start caring for COVID-19 patients, please contact us at CaregilityCares@Caregility.com.
Major General Elder Granger Appointed to Caregility Advisory Board
MG Granger brings clinical expertise in both civilian and military sectors to the new role
Eatontown, N.J. – March 4, 2020 – Caregility, a clinical collaboration and communications company focused on providing secure, reliable two-way
Caregility President & COO, Mike Brandofino, Major General Granger, and Caregility CEO Ron Gaboury
audio and video communications in both inpatient and outpatient settings, announces the appointment of Major General Elder Granger, USA, Ret., to the Caregility Advisory Board. In his role with Caregility, MG Granger will bring clinical guidance and expertise to Caregility’s efforts to accelerate growth, drawing from his experience as a physician and military leader.
MG Granger currently serves as President and CEO of The 5Ps, LLC, a healthcare, education and leadership consulting organization. Prior to his retirement from the U.S. Army he served as the Deputy Director and Program Executive Officer of the TRICARE Management Activity, Office of the Assistant Secretary of Defense, Health Affairs. In his role leading TRICARE, MG Granger oversaw the acquisition, operation and integration of the Department of Defense’s managed care program, leading a staff of 1,800 in planning, budgeting and executing a $22.5 billion Defense Health Program ensuring high-quality, accessible care for 9.2 million service members and their families worldwide. Prior to joining TRICARE, MG Granger led the largest U.S. and multi-national battlefield health system in recent history while serving as Commander, Task Force 44th Medical Command, and Command Surgeon for the Multinational Corps Iraq.
“Major General Granger brings a wealth of knowledge and talent to Caregility’s advisory board,” said Ron Gaboury, CEO of Caregility. “His clinical perspective and unique insight into military medical needs will be invaluable to our growth strategy in the federal sector as well as in the commercial sector through his vast network of contacts and colleagues. We’re honored to welcome someone with such a prestigious background to the Caregility team.”
“I have seen first hand the impact leading edge technology can have on members of the uniformed services and their families, both past and present, veterans and civilians, when it is reliable and scalable. What attracted me to Caregility is their focus on the the five rights of patient access to ensure the best possible patient outcomes,” said MG Granger. “Their technology solutions are changing the point of care, bringing caregivers to the patient wherever they are. I look forward to sharing my experiences and working with the Caregility team to drive their vision and improve the patient experience.”
Caregility Telehealth Enablement Platform Completes FDA Registration, Earns International Safety Certification
UHE clinical collaboration platform deemed compliant with IEC standards for electrical safety
Eatontown, N.J. – January 28, 2020 Caregility, a clinical collaboration and communications company focused on providing secure, reliable two-way audio and video communications for any device and clinical workflow, in both inpatient and outpatient settings, announces IEC 60601-1 certification of its UHE™ telehealth platform. The U.S. Food and Drug Administration (FDA) requires that medical devices comply with 60601 standards for electrical safety in healthcare settings. Meeting 60601 certification standards, an FDA recognized consensus standard governed by the InternationalElectrotechnicalCommission (IEC), affirms that Caregility’s APS systems meet specificrequirementsregarding the basic safety and essential performance of medical electrical equipment.60601 certificationwas validated by SGS North America, Inc., a world leader in inspection, verification, testing and certification.
The announcement comes on the heels of recent news that the Caregility UHEtelehealth platform application has been added to Epic’sApp Orchard. UHE is a comprehensive, flexible platform that provides video-enabled communications tools to empower clinicians, patients, care coordinators, family members and virtual sitters with an intuitive, nonintrusive and secure interface that can be used within a healthcare facility as well as remote, outpatient settings. The new safety certification demonstrates Caregility’s ongoing commitment to patient andcliniciansafety. “This certification reflects our goal to be the healthcare industry’s most reliable anddependabletelehealth partner,” said Bin Guan, CTO. “As the world of digital healthcontinuesits prolific growth, device dependability and safety will become more important than ever. We take our commitment to safety and reliability very seriously and hope this new certification further bolsters client trust in the Caregility platform.” 60601 testing assesses the electrical safety of medical electrical equipment, including but not limited to power input, capacitor discharge, leakage current, humidity preconditioning, excessive temperatures and impact test assessments.
About Caregility
Caregility is a clinical collaboration and communications company moving the access point of care closer to the patient. Leveraging over eight years of experience in clinical environments, Caregility’s core offering, the UHE Platform, is a purpose-built ecosystem for the entire healthcare continuum. The UHE Platform provides secure, reliable two-way audio and video communication designed for any device and clinical workflow, in both inpatient and outpatient settings. Today, Caregility supports over 6,500 access points of care systems across the US. From ambulatory/acute/ICU/post-acute care settings to virtual care operation centers to patients in the home, Caregility is helping transform patient care delivery. Follow Caregility on Twitter @caregility.
Caregility’s UHE Video Enablement Platform Expands Telehealth Integrations with Epic’s App Orchard
Two-way audio and video communication facilitates team-based care coordination within clinicians’ EMR workflow
Eatontown, N.J. – January 28, 2020 Caregility, a clinical collaboration and communications company focused on providing secure, reliable two-way audio and video communications for any device and clinical workflow, in both inpatient and outpatient settings, announces the addition of its UHE™ telehealth platform application to Epic’s App Orchard. UHE is a comprehensive, flexible platform that provides video-enabled communications and interactions across the entire healthcare continuum to accommodate virtually any clinical workflow. Clinicians, patients, care coordinators, family members and virtual sitters are empowered with an intuitive, nonintrusive and secure interface that can be used within a healthcare facility and in remote, outpatient settings.
Key benefits of the Caregility’s platform include the following:
Seamless, two-way video communications launched from within Epic for optimized clinician workflow
High-quality video/audio, including night vision
Intuitive clinician controls of camera and audio to enhance virtual interaction in any setting
Flexibility to add other clinicians, care team members and family members to video sessions on an ad hoc basis
Full Interoperability with all standards-based two-way real-time communications solutions enabling participation from browser and mobile devices
HIPAA-certified
“Being accepted as part of Epic’s App Orchard represents a significant step forward in our commitment to be the premiere single video communications platform for all telehealth programs,” said Mike Brandofino, president and COO of Caregility. “We are pleased to offer a robust, secure and stable telehealth application that can be relied on to connect patients with caregivers wherever they are.”
Inclusion in the Epic App Orchard, a marketplace where providers can browse apps made by third-party software developers, will allow organizations that use Epic to deploy telehealth functionality. The integration enables clinicians to use UHE for virtual care and to communicate with any member of the care team, including patients and their families, as part of the navigation within Epic. The UHE platform changes the point of care, by leveraging features, such as automated alerts, night vision, and easy-to-use camera controls enabling real-time remote monitoring of patients’ rooms and two way consults with caregivers regardless of where they are.
About Caregility
Caregility is a clinical collaboration and communications company moving the access point of care closer to the patient. Leveraging over eight years of experience in clinical environments, Caregility’s core offering, the UHE Platform, is a purpose-built ecosystem for the entire healthcare continuum. The UHE Platform provides secure, reliable two-way audio and video communication designed for any device and clinical workflow, in both inpatient and outpatient settings. Today, Caregility supports over 6,500 access points of care systems across the US. From ambulatory/acute/ICU/post-acute care settings to virtual care operation centers to patients in the home, Caregility is helping transform patient care delivery. Follow Caregility on Twitter @caregility.
Caregility Helps Philips, Department of Veterans Affairs, Veterans of Foreign Wars and The American Legion Bring Local Telehealth Services to Rural Veterans
The ATLAS program will make virtual care accessible to veterans in rural areas via telehealth-enabled healthcare pods built in existing VFW and Legion sites
EATONTOWN, N.J., Nov. 11, 2019 – Caregility, a clinical collaboration and communications company changing the point of care, today announced the company’s involvement in the ATLAS pilot project, an initiative to bring virtual care offerings from the Department of Veterans Affairs (VA) to veterans in targeted rural areas.
ATLAS, which stands for Accessing Telehealth through Local Area Stations, is a collaboration between the VA, Veterans of Foreign Wars (VFW), The American Legion and Philips, a leading health technology company, with support from additional healthcare vendors including Caregility, CareLink and Steelcase. Philips partnered with Steelcase to design, build and donate 8×8 enclosure rooms called pods to be placed on location at VFW halls and Legion posts. The healthcare pods offer veterans the convenience of consulting with their VA clinicians in a space closer to home as opposed to traveling to the nearest VA facility, which may be hours away. Using telehealth technology and equipment donated by Philips and Caregility combined with HIPAA-trained attendants provided by CareLink, the pods improve access to care for veterans in underserved areas where there are limited healthcare providers.
“Telehealth is vital to overcoming geographic barriers and increasing veteran access to care,” said Caregility president and COO Mike Brandofino. “The ATLAS program builds upon telehealth expansion efforts initiated by the VA MISSION Act, bringing more convenient options to our veterans and their families. Caregility is honored to be a part of those efforts in partnership with other companies that Dare to Care.”
An inaugural ribbon-cutting ceremony was held recently at VFW Post 6786 in Eureka, Montana, the first VA ATLAS site. Additional installations are planned for VFW and Legion sites in Linesville, Pennsylvania; Los Banos, California; and Springfield, Virginia.
To learn more about VA services offered at ATLAS locations, visit www.connectedcare.va.gov. Learn more about Caregility’s audio and video telehealth platform offerings at www.caregility.com.
About Caregility
Caregility is focused on enabling the fastest path of care for patients to connect with the right care giver and treatment plan. Leveraging its eight years of experience in clinical environments, Caregility’s core offering, the Caregility Platform, is a purpose-built ecosystem for the entire healthcare continuum, connecting clinicians with patients anywhere–inpatient, outpatient, or in their homes, with the tools to remotely provide timely and effective care. The Platform provides secure, reliable two-way audio and video communication designed for any device and clinical workflow, in both inpatient and outpatient settings. Today, Caregility supports 6,500 access points of care systems across the US. From ambulatory/acute/ICU/post-acute care settings to virtual care operation centers to patients in the home, Caregility is helping transform patient care delivery. For more information, visit www.caregility.com. Follow Caregility on Twitter: @caregility.
