Participants saw a 50% reduction in nursing documentation time in University proof-of-concept
Wall, N.J., June 15, 2026 — Caregility, a global leader in enterprise connected care and AI solutions, together with Nagoya University Hospital, part of the National University Corporation Tokai National Higher Education and Research System, and MediaPlus Co., Ltd., Caregility’s sales distributor in Japan, today announced the completion of a joint research project evaluating the use of Virtual Nursing and remote medical support in Japanese clinical settings.
Conducted from January to February 2026, the Virtual Nursing study (the first of its kind in Japan) was initiated in response to healthcare worker shortages, rising clinical complexity, and increasing nurse workloads. The proof-of-concept evaluated documentation and educational support provided by virtual nurses to bedside nurses in the Surgical Intensive Care Unit (SICU) at Nagoya University Hospital. The demonstration sought to assess the practicality of using remote engagement technology in bedside care models, as well as any associated operational challenges.
Using Caregility APS200 Duo endpoints fixed to patient beds, 11 virtual nurses provided remote support to 11 bedside nurses, each covering two to four patients. Virtual nurses supported nursing documentation based on information shared by bedside nurses, with documentation created collaboratively and reviewed by both parties to help ensure accuracy and safety.
Documentation support included vital sign entry, flow sheet entry, SOAP note entry, and admission/discharge record entry. Virtual nurses also provided coaching support, including pre-task prompts, real-time safety checks, and post-support reflection and feedback.
The bedside nurses participating in the study had a median of one year of SICU experience, while the virtual nurses providing support averaged more than 16 years of nursing experience. The model enabled less-experienced SICU nurses to access support from seasoned nursing resources with extensive bedside experience.
The study showed that remote nursing support could be integrated into SICU workflows while highlighting opportunities to refine operational scope, roles, and documentation workflow. Time measurements showed that the median documentation time for bedside nurses without remote support was 12 minutes. With remote support, that time decreased to under 6 minutes, representing a 50% reduction and indicating the potential to reduce nurse workload while freeing more time for patient care.
Survey responses from participating bedside nurses further indicated that virtual nurse support had a positive impact on documentation workflows:
- 80% reported reduced time spent on nursing documentation tasks
- 60% reported a reduced need to take time away from patient care for documentation
- 50% reported improved timeliness of nursing documentation
Beyond documentation support, survey results indicated that virtual nurses supported clinical decision-making and patient monitoring, suggesting that remote nursing support may help bedside care teams better understand patient status and assist with clinical judgment.
“Japan’s current healthcare settings are facing increasing complexity in patients’ underlying conditions due to a super-aging society, as well as an increase in patients requiring higher levels of nursing care,” said Shintaro Oyama, Associate Professor, Nagoya University Institute of Innovation for Future Society, Center for Preventive Medical Sciences / Graduate School of Medicine. “At the same time, the healthcare field is also facing extremely difficult challenges that must be addressed simultaneously, including the development and support of young nurses who will lead the next generation, as well as workstyle reform for nurses themselves, including improving working environments. In this context, I am convinced that remote nursing support, or Virtual Nursing, which applies telemedicine technology, has significant potential to help address these challenges all at once.”
“The partnership with Nagoya University Hospital represents an important milestone in Caregility’s work to help international healthcare organizations extend clinical expertise, support nurses at the bedside, and build scalable, sustainable connected care models,” said Bin Guan, Chief Product and Innovation Officer, Caregility, and Managing Director, Caregility K.K. “The results show how virtual care can help address universal workforce and workflow challenges while adapting to the unique needs of Japan’s healthcare system.”
Building on the findings, the participating organizations will continue exploring opportunities to optimize nursing documentation support, clarify operational scope and responsibilities, measure educational impact, and evaluate how Virtual Nursing may be adapted to additional care settings in Japan.
The initiative represents an important early example of Virtual Nursing feasibility in Japan’s healthcare settings and reflects the potential for connected care technology to support sustainable care delivery models that address local workforce, workflow, and patient care needs.
Caregility’s growing international presence is further demonstrated by several recent customer wins, including two Tele-ICU programs in Japan, a Ministry of Health initiative in Saudi Arabia, and a Tele-ICU program in Jordan.
“The study with Nagoya University Hospital reinforces that healthcare organizations around the world are facing many of the same challenges,” said Mike Brandofino. “Caregility is uniquely positioned to address those challenges as a connected care platform provider with a proven ability to improve care delivery across diverse healthcare systems and geographic markets.”
To learn more, read the case study here: https://www.mediaplus.co.jp/caregility/article/detail/398/
About Caregility
Caregility Corporation is a global digital health leader dedicated to connecting care for patients and clinicians everywhere through innovative, AI-assisted solutions. The Caregility Connected Care™ Platform optimizes care coordination and clinical workflow, powering Smart Room strategies with an array of smart sensors that surface real-time actionable insights in the patient room to improve clinician decision support, intervention, and care delivery. Today, Caregility supports more than nine million virtual care sessions annually. From critical and acute, to urgent and emergent, to post-acute and ambulatory, Caregility is connecting care everywhere. Learn more at https://caregility.com/.
Caregility Media Contact
Jess Clifton
Director of Marketing
jclifton@caregility.com
678-360-9043
Japan Media Contact:
MediaPlus Co., Ltd.
03-3237-9003
Verification Study Contact:
Nagoya University Institute of Innovation for Future Society
Center of Preventive Medical Sciences / Graduate School of Medicine
Associate Professor Shintaro Oyama
oyama.shintaro.m5@f.mail.nagoya-u.ac.jp
