Emergency Departments across the country are facing record-high wait times, with downstream impacts on patient satisfaction, safety, and hospital reputation. Staffing shortages, rising patient acuity, and limited triage alternatives have created costly bottlenecks on both patient intake and boarding. This webinar will explore how a hybrid virtual care model—combining on-site and remote resources with intelligent workflow software—can dramatically improve ED throughput without adding headcount.

Drawing from real-world implementations and ROI metrics, experts from Caregility and EmOpti will share proven strategies for leveraging tele-triage, AI-enhanced decision support, and virtual boarding management to reduce “left without being seen” rates, improve CMS quality measures, and deliver significant financial returns. Attendees will gain insight into operational best practices, technology requirements, and practical rollout models that can yield double-digit productivity gains and multi-million-dollar benefits.

Learning Objectives:

1. Identify the primary causes of emergency department throughput challenges, including staffing constraints, patient volume trends, and care complexity.

2. Explain how virtual workflows—covering both intake and boarding—can improve efficiency, patient safety, and provider satisfaction.

3. Interpret real-world data demonstrating reductions in wait times, increases in capacity, and measurable financial ROI from tele-triage and virtual ED models.

4. Apply key implementation considerations, including workflow design, staffing models, and technology integration with the EHR.

5. Evaluate how virtual ED programs can positively impact CMS quality metrics, patient experience scores, and long-term hospital reputation and profitability.