by Kedar Ganta, Chief Product and Engineering Officer, Caregility
March has been incredibly engaging and marked a true milestone for us.
Fresh off the energy from HIMSS 25, where we showcased our AI innovations – including computer vision, ambient intelligence, and native clinical notes – I’m excited to share how this momentum is translating into real-world applications for you. Over the past year, we’ve accelerated AI development, delivering production-ready solutions that assist with clinical documentation, improve patient monitoring, and reduce alert fatigue. Our vision is to rethink how AI-enabled technology transforms bedside care – augmenting nurses and remote clinicians while streamlining workflows and reducing cognitive burden.
We’ve just rolled out a significant release featuring key improvements across our platform.
Virtual Visit Enhancements
In this March release, we prioritized enhancing the day-to-day user experience by streamlining login and logout flows for clinicians and patients. Additionally, we standardized alert notifications to consistently capture the ‘Joined’ status, regardless of whether alerts originate from mobile apps on tablets (APD), or camera endpoints (APS). Looking ahead, we will continue refining these improvements, focusing on minimizing unanswered alerts and giving clinicians more control during ad hoc Consultation Calls, with the flexibility to choose between full-screen and fit-to-screen viewing modes.
Virtual Observation Enhancements
We know how important it is to have continuous patient observation. We have introduced a clear network signal strength indicator for video streams. We further enhanced Observation Workflows to simplify the transfer of observation duties between team members and make it easier to locate specific patients within large observation programs.
To break down language barriers, we have added support for additional languages like Nepali, Creole (Cape Verdean), and Portuguese, allowing observers to effectively engage with a wider range of patients.
Platform Enhancements
Your Control Hub now features a global header that allows you to navigate effortlessly between programs and a testing mode for quick workflow validation. We have also enhanced reporting capabilities to filter out test sessions to isolate accurate insights from real consultation and observation sessions. In the upcoming release, we are working on ways to give you more insights about the types of consultations that are happening within your program.
Telehealth Endpoint Enhancements
On camera endpoints (APS), we continue to improve resiliency. The March release includes improved connection stability between APS devices and televisions using RS-232 connections. Building on the existing compatibility with LG and Samsung TVs, we are expanding support to include IPTV devices. The APS270W now runs on the latest Caregility firmware (version 3.nn) and we plan to extend this update to other APS models. We are also enhancing the Linux and Android OS update process to ensure minimal disruption.
Excitingly, our APS devices are now compatible with Starlink and 5G cellular, opening up new possibilities for remote care. We are ready for early field trials (EFT), and your Caregility Sales contact can assist you in taking advantage of these capabilities.
We remain committed to advancing our AI roadmap and continuously enhancing our platform, and we greatly value your feedback in shaping our products. Currently, we are partnering with select customers on early field trials of computer vision and ambient documentation features. Furthermore, we are developing AI-augmented observation dashboards to get insights into patient mobility, fall risk events, and more. Thank you for your continued partnership, and we look forward to sharing further updates in the coming months.
