Author: Kedar Ganta
Date: July 31, 2025
In healthcare, every detail matters – a few extra decibels can disturb a patient’s rest, or an extra click can add to the clinician’s burden. This July, we’ve released several enhancements that bring us closer to building a more inclusive and intelligent connected platform.
Designing for Everyone with a Focus on Accessibility
We looked at our platform and asked ourselves the question: What more can we do to support every user? This means designing for everyone across different abilities, languages, cognitive needs, and preferences.
In this release, we’ve introduced a new Accessibility Widget in the Global Header for both Control Hub and iCare Coordinator. This small but meaningful addition allows users to personalize their experience with features like adjusting smart contrast, dyslexia-friendly fonts, adjustable text spacing, and cursor enhancements for better visual clarity. It’s one of the many steps in building a more inclusive platform. We are actively seeking your input to shape what comes next so everyone can navigate through our platform with ease, comfort, and confidence.
Clarity in the Control Hub
As your organization grows, so does the need to delegate access securely to manage operations. In this release, we’ve introduced a Read-Only Admin Role, allowing your system administrators to grant view-only access to certain key users. These users can now view and export data without the risk of making changes. To complement this, we are providing Bulk Program Association, enabling user admins to assign users to programs through a simple CSV import. It’s a small change that helps streamline onboarding and reduces friction in daily account management.
Device uptime and visibility continue to be a top priority for administrators. That’s why APS device endpoints now show new status indicators, giving administrators better diagnostics and real-time visibility into device uptime and activity. We are continuing to enhance device monitoring across different hierarchy levels in the upcoming release.
Intelligent Endpoints
Our APS endpoints are at the heart of every observation, call, and alert. We are evolving our endpoints into something more – an anchor in the patient room to power a more connected and intelligent ecosystem. In this release, we are making major updates to future-proof APS endpoints with OS upgrades to Android 14 and Ubuntu 22.04 for improved performance and security. We are expanding hardware compatibility with PDI, RCS, LG, and Samsung IPTV models to support two-way video calls, and to support USB peripheral devices like stethoscopes and video scopes for remote patient assessment. These changes will support emerging technologies and extend their value as a cornerstone of connected care delivery.
Sensing, Seeing, and Augmenting with AI
Our AI journey is well underway. We’re enabling various capabilities like Ambient Listening to detect distress signals in real time, Augmented Observation to monitor patient movement and behavior patterns, and Ambient Documentation to make clinical note-taking smarter. In our deployment of AI technology at some sites as part of our Early Field Trials, our computer vision technology is already showing promising results around accuracy rates. With each update, our AI becomes more deeply embedded into workflows, helping capabilities become more integrated into care delivery.
A Better Virtual Experience
This month, we’ve refined virtual consultations to be more seamless and engaging. Users can now enjoy a full-screen view, adjustable camera widget sizes, and integrated Propio interpreter services – all directly within the call experience. On mobile, we have optimized the interface by removing unwanted cross messages to make better use of screen space. Meanwhile, the iObserver application now includes key updates such as Privacy mode with screen blurring and expanded dashboard access for greater visibility and user control.
Our continued investment in human-centered platform design – from enhancing accessibility to advancing device intelligence and AI-powered experiences – reflects our commitment to building a platform that evolves with your needs and adapts to emerging technologies.
We look forward to hearing your feedback and to continuing this journey together.
Warm regards,
Kedar
Chief Product and Technology Officer
