Author: Kedar Ganta, Chief Product & Engineering Officer, Caregility
December 23, 2025
As December draws to a close, it’s remarkable how fast this year has passed. Time, as they say, is one of life’s true invariants. Throughout 2025, our team has advanced innovations that have reimagined how we make patient care smarter, safer, and more seamless, while keeping operational reliability at the forefront.
AI That Works Out of the Box
I clearly recall a conversation with a nurse manager who said, “We need technology that just works. We don’t have time or bandwidth to train your AI. And we certainly don’t want to worry about what data is leaving our hospital walls.” She was right, and she was far from alone.
The conversation reaffirmed what I already suspected: much of the approach to AI in healthcare was missing the mark. Many are pursuing increasingly sophisticated, cloud-based AI that requires extensive training and continuous patient data uploads.
So we built AI solutions that require no training. Our APS devices now deploy with AI that works the moment they are powered on. No lengthy setup, no configuration, and no patient data leaving the room. Once an APS is turned on in any patient room, it immediately understands: Is the patient standing, sitting, or lying down? Is there any fall risk? Are there early signs of bed sores? Has someone entered or exited the room?
Today, Caregility AI provides virtual bed rails, proactively identifies fall risks, maintains patient privacy screens, offers virtual backgrounds, detects room-based duress, responds to voice commands, and passively captures ambient clinical notes.
We deliberately kept the intelligence at the endpoint. While others ship data to the cloud – adding latency, risk, and operational complexity – we made the room itself intelligent. This breakthrough stems from our contrarian but deeply pragmatic view of AI.
Single Pane View of Care Management
Earlier this year, we introduced something our clinical stakeholders had been asking for: iCare Coordinator. It provides a true single-pane view of care management, bringing together all tasks and alerts required to manage patient care in one unified experience. This intuitive application is designed to reduce cognitive load and minimize context switching so clinical teams stay focused on what matters most: the patient. Caregility AI further augments care-related tasks by helping clinicians prioritize, anticipate, and act with greater efficiency.
The Milestone We Quietly Passed
In the middle of 2025, we crossed a significant milestone by completing a major platform uplift designed to support our continuous expansion and enterprise-scale growth to expand beyond 20,000 active patient rooms. This milestone establishes Caregility as the enterprise baseline for virtual care, delivering real care at scale, every day. As we add new sensors, introduce new capabilities, and continue to invest in new technologies, we move beyond traditional virtual care toward the vision of smart care. The APS device becomes a central hub for room-based intelligence that understands the context of everything happening in the room. It does not just provide video feed; it knows what’s happening and helps the care team respond in a meaningful way.
Security, Compliance, and AI Validation
This month, when we achieved ISO 27001 and 27701 certifications, it felt like validation of everything we have built – not just the technology, but also the discipline and governance behind how we build and operate. Our AI continues to perform at a high level in real-world environments. Based on data from real rooms at customer sites, accuracy rates exceed 90%. User feedback confirms low false positives, even across different patient room layouts and care settings. We continue to validate performance across different environments to ensure reliability, consistency, and actionable insights.
If you believe your facility has a unique room configuration, we encourage you to work with your Clinical Program Manager to check AI accuracy on your APS endpoints for yourself.
Other Product Updates Across the Platform
While we were crossing these milestones, we have been shipping several improvements
Control Hub now provides access to new reporting with rich visualizations covering device health, call quality, and participant experience. Select reports are refreshed daily and can be exported to support internal dashboards. Device monitoring has been enhanced with battery tracking, firmware status, and comprehensive audit logs across organization, facility, and unit levels. In parallel, the SSO experience has been streamlined for secure, frictionless access across the enterprise.
APS Devices now offer in-room recording capabilities that securely store content on local storage servers for compliance, safety, and quality assurance. The APS100 FlexCam and HD40 cameras have been upgraded with software for smoother, more responsive pan, tilt, and zoom camera controls. Operating system upgrades (Android 14, Ubuntu 22.04), strengthen security while expanding support for peripheral devices. These advancements enable new AI-driven capabilities, including ambient listening to support bedside nurses, augmented observation capabilities, and intelligent non-video sensors that establish patient baselines and detect environmental changes beyond video alone.
iConsult updates simplify care interactions and improve the experience for patients and families. Interpreters can now be added to iConsult calls without requiring an APS device to be connected, reducing delays and friction at the bedside. We also resolved a spotlight issue, keeping the focus where it belongs—on the patient. In addition, screen sharing has been restored for calls to mobile devices, making it easier for families to follow along during care discussions.
iNotify has been enhanced to deliver critical alerts for room-based duress and urgent notifications, ensuring staff respond immediately to safety concerns and patient needs.
iObserver has evolved into a powerful monitoring hub with AI-driven alerts that track multiple patients using virtual bed rails. It can seamlessly share APS200 Duo and HD40 camera feeds between iObserver and iConsult sessions, enabling clinicians to conduct consultations and patient monitoring simultaneously. In addition, privacy settings and recording status now persist as monitoring sessions are transferred between observers, ensuring continuity during clinical handovers. Together, these enhancements improve situational awareness and responsiveness across the care environments.
Looking Ahead to 2026 – What’s Next
As we approach 2026, we’re expanding our global footprint while continuing to invest in transformative technologies, including Agentic AI. It is more than geography – it is about expanding what’s possible.
We’re not simply building new features; we are reimagining what it means to deliver smart, contextual care at scale.
Time may be an invariant, but what we do with it isn’t. Thank you for being part of this journey. Here’s to making every day of 2026 meaningful.
Contact us to learn how the latest Caregility updates support your connected care strategy!
