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Virtual Observation: 8 Things to Look for in a Solution

By: Irene Goliash
Home Blog Virtual Observation: 8 Things to Look for in a Solution

If you’re considering implementing virtual patient observation technology within your organization, you’ll want to make sure that the solutions you’re considering have the capabilities you’re looking for. Make sure to ask potential vendors about these features:

  1. Does the system have one-way or two-way audio and/or video capability? In some situations, you may want to talk to a patient without using two-way video. Or you may want only one-way video capability (for example, if you want to observe the patient, but don’t need them to be able to see the remote observer).
  2. Does the camera have pan, tilt, and zoom capability?
  3. Is there an alerting/notification system to bring someone to the bedside quickly, if needed?
  4. Does the camera have night vision capabilities so that you can clearly observe patients when the room is dark?
  5. Does the system offer language translation? Which languages? This doesn’t work for two-way communication but can be helpful for simple instructions like telling the patient to stay in bed while a nurse is alerted.
  6. What types of reporting and analytics does it provide to help you demonstrate ROI back to your organization?
  7. Can the software be delivered with a cart or a wall system? Can the hardware be installed from the ceiling or the wall, or wherever you need it to be, based on your room configuration? If you already have certain technology, such as camera capability, in the room can the software integrate easily into your existing telehealth system? Or, will you need to use a different device for each application?
  8. Is the technology scalable? What additional costs might there be if you want to scale the solution across multiple facilities? What are the applicable licensing fees?

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