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Category: webinar

Hybrid Care Innovation: The ROI of Remote Bedside Engagement

On-Demand Webinar

Hybrid Care Innovation: The ROI of Remote Bedside Engagement

In this on-demand webinar, hosted by Becker’s Healthcare as part of their 2024 Digital Health + Telehealth Virtual Event, David Smith, Senior Director of Digital Innovation at UMass Memorial Health System, and Mike Brandofino, President and COO of Caregility, discuss the strategic advantages of extending virtual care to every patient room, best practices for navigating change management in the shift to hybrid care models, and how to create an integrated digital health infrastructure built for long-term success.

Topics Include:

  • Hybrid care models UMass has implemented to elevate the standard of care for patients and staff
  • How to cost-justify your programs and key hard and soft ROI factors
  • What it takes to scale virtual care to every patient bedside
  • Advice for other health systems pursuing similar innovation

Hospital Leaders Weigh in on Virtual Nursing

Healthcare delivery is undergoing a transformation and virtual nursing is at the forefront. In a recent webinar co-hosted by Caregility and the American Telemedicine Association (ATA), healthcare leaders from institutions at various stages of implementing Virtual Nursing programs gathered to discuss their experiences.

Virtual care pioneer and Caregility CNO Wendy Deibert led the illuminating panel discussion featuring Tracey Kopenhaver, Operations Manager, Geisinger Inpatient Virtual Care; Christine Coriell, Director of Nursing Operations, OhioHealth Resource Center; and Debra Marinari, Associate Vice President, Hospital Operations, Mary Washington Healthcare.


Access the webinar recording here.

Here are some key takeaways from the discussion:

Adoption Drivers

All panelists pointed to nursing workforce challenges as key motivators to pursue Virtual Nursing, but technology and ROI had to line up.

Addressing Nursing Shortages and Burnout

The virtual nursing model allows healthcare organizations to tackle staffing shortages and burnout by distributing the workload more evenly.

“We were motivated by a few things – primarily the nursing shortage, nurse turnover, nurse burnout, and really looking at our care team redesign. Looking at current state, where we don’t have quite enough nurses to go around, and our nurses are overworked and busy and can’t get to all the things that they need to do in a day… How can we try to future-proof or buffer that?” – Tracey Kopenhaver

Technology Aligns with Strategic Goals

By leveraging existing technology that supports remote patient observation teams and tele-ICU programs, Virtual Nursing programs align well with strategic goals to centralize and scale virtual care.

“When we think about our Nursing strategic goals at OhioHealth, one is having a flexible workforce and second is maximizing the technology we have at OhioHealh. So, this was just a natural next step into the virtual world.” – Christine Coriell

Demonstrated ROI

Panelists addressed the importance of justifying costs, typically vetted through pilot programs.

“It had to be cost neutral – that’s the model that we took. So, we had to make sure that whatever we brought in was going to have a good return on investment – not just the quality metrics, but [improving] satisfaction and decreasing turnover.” – Debra Marinari


While there is variation in how Virtual Nursing workloads are assigned within each organization, some standard practices emerged. Each panelist’s healthcare organization uses Epic’s EHR in different capacities for streamlining workflows. Each organization also staffs virtual nurses onsite, with Geisinger employing a hybrid model that also includes nurses working from home.

Getting Started

“The number one recommendation I would give to anybody who is thinking about starting a virtual nurse program is don’t let perfection get in the way of progress. We started very low budget. We repurposed carts. We hired per-diem staff to start with and borrowed some staff from our virtual ICU program. We really went in on a shoestring to get it off the ground. We’ve been able to demonstrate the return and we have the financial support to move ahead with a more permanent solution.” – Tracey Kopenhaver

Staffing Models

Virtual nurse staffing models varied across panelists. Coriell noted that, in their current phase, OhioHealth virtual nurses work Monday through Friday from 7 a.m. to 7 p.m., with plans to extend to 24/7 coverage.

“The virtual nurse will be assigned to patients that all will roll up to the many nurses overseeing that care at the bedside. We’re utilizing a flex team of nurses with knowledge across different care sites for now. A future focus is on having dedicated full-time employees (FTEs) for the program.” – Christine Coriell

Geisinger takes a slightly different approach, with Virtual Nursing overseeing specific tasks.

“There are no specific patient assignments for virtual nurses since they currently focus mainly on admissions and discharges.” – Tracey Kopenhaver

Meanwhile, Marinari and the Mary Washington Healthcare team elected to bring on additional FTEs for virtual nursing from the very beginning.

“The model had to be really such that the nurses at the bedside did not feel like they had less resources, but actually more. We had to balance the FTEs for each of the departments, and what that workload was going to be [in terms of] patient ratios. The virtual nurses are assigned to patients, currently managing around 15 to 16 patients during the day and up to 20 at night.” – Debra Marinari

Goals and Results

Positively impacting nurse and patient experience are core objectives for each organization.


“Key outcomes that we really want from this program [include] retention of nurses, decreasing that workload and stress at the bedside, increasing time for the bedside nurses to be able to provide care for their patients, improving nurse satisfaction [and] patient satisfaction, and then some cost savings. Ultimately, we would look at time saved with length of stay and a few other metrics as well.” – Christine Coriell

“We’re looking at our HCAHPS – nurse responsiveness and communication with the nurse scores in particular.” – Tracey Kopenhaver

Time Management & Efficiency

All panelists agreed that virtual nursing significantly improves time management, reducing the workload of bedside nurses.

“The thing that we’ve been able to measure the most is the time saved for the bedside nurses.” – Tracey Kopenhaver

Marinari and the Mary Washington Healthcare team conducted time studies to demonstrate time savings, assessing the time from when the discharge order is written to the time the patient leaves as a metric. Coriell highlighted the role of existing relationships between virtual nurses and unit staff in speeding up tasks and improving efficiency.


Virtual Nursing programs are not just a trend; they are a substantial step toward enhancing healthcare delivery. These programs alleviate staff burnout, improve patient experience, and provide financial returns. With insights from leaders in the field mounting, it’s clear that Virtual Nursing is a viable and vital part of the future of healthcare.

Watch the full Virtual Nursing panel discussion with Geisinger, OhioHealth, and Mary Washington Healthcare here.

Looking for guidance on how to implement, optimize, or expand your Virtual Nursing Program? Set up a Virtual Nursing discovery call today.

Virtual Nursing Now – Insights from the Front Lines

On-Demand Webinar

Virtual Nursing NOW!
Insights from the Front Lines

Virtual Nursing programs are transforming care delivery. By introducing access to remote nurses at the hospital bedside, health systems are enhancing patient safety, improving workflow efficiency, and reducing burnout for bedside teams as staffing shortages persist.

In this virtual panel discussion, leaders from a cross-section of healthcare institutions at various stages in their journey share their experiences with Virtual Nursing pilot programs, early results they’ve seen, and lessons learned along the way.

What You’ll Learn:

  • How to get started with virtual nursing
  • How to unify bedside and virtual nursing teams
  • Real-world benefits of virtual nursing
  • How to cost justify your telenursing program
  • Virtual Nursing’s Impact on Patient Experience

Virtual Nursing: From Concept to Impact

On-Demand Webinar

How to Take Virtual Nursing
from Concept to Impact

Virtual Nursing Webinar Panelists

Panelists (left to right):

  • Kris Chaisson, SVP & CNO, Central Maine Healthcare
  • Wendy Deibert, CNO, Caregility
  • Marcia Murphy, VP, Clinical Operations & Nursing, Hicuity Health
  • Theresa Rincon, Sr. Telehealth Consultant, Blue Cirrus Consulting


  • Market factors driving Virtual Nursing adoption
  • Virtual Nursing use cases and workflow examples
  • First steps when getting started with Virtual Nursing
  • Building a Business Case for Virtual Nursing
  • Change Management’s Role in Virtual Nursing
  • Virtual Nursing staffing ratios and best practices
  • How to build trust between staff and Virtual Nurses
  • Virtual Nursing’s role in assisting the novice nurse
  • How to measure Virtual Nursing Program success
  • Financial implications of Virtual Nursing

Looking for guidance on how to implement, optimize, or expand your Virtual Nursing Program?

Our nurse Clinical Program Managers are available to help!

A Guide to Virtual Nursing: Post-Acute Settings

On-Demand Webinar

A Guide to Virtual Nursing: Post-Acute Settings

Virtual Nursing Images
From the hospital bedside to Hospital-at-Home, virtual nursing programs across the care continuum are helping clinical teams improve patient care, reduce readmissions, and better manage costs.

Learn about the practical application of virtual nursing in post-acute preparation and care in the second installment in our webinar series, “A Guide to Virtual Nursing: Post-Acute Settings.”

Caregility nurses Donna Gudmestad and Heidi Steiner address ways virtual nursing helps overcome staffing challenges, streamline care transitions, and improve patient outcomes in post-acute care.

Want to learn more?

Set up a call with our clinical workflow experts to explore virtual nursing for your health system’s unique needs.

A Guide to Virtual Nursing: Inpatient Settings

On-Demand Webinar

A Guide to Virtual Nursing: Inpatient Settings

As hospitals and health systems strive to offer high-quality patient care in an efficient, cost-effective way, many are turning to hybrid care models that bring virtual workflows into bedside processes. Virtual nursing programs help healthcare organizations recoup vital bedside time for nurses, reduce blind spots for care teams, and improve patient coverage and safety. This enables hospitals to support more patients without overextending resources – a critical need as nurse staffing shortages persist.

Learn how to implement virtual nursing programs that support acute care workflows across the enterprise in the first installment in our webinar series, “A Guide to Virtual Nursing: Inpatient Settings.”

Caregility Clinical Program Managers Donna Gudmestad and Ben Cassidy address the ways virtual nursing helps health systems overcome staffing challenges, improve patient outcomes, and enhance bedside workflows for care teams.

Best Practices When Deploying, Managing & Monitoring a Virtual Sitter Program

On-Demand Webinar

Best Practices When Deploying, Managing & Monitoring a Virtual Sitter Program

There are so many factors that go into ensuring your virtual sitter program is a success. Everything from creating the business case, deciding on the best model, selecting the right partner, educating the staff, and ensuring a smooth rollout. Not to mention the subsequent management, monitoring, and reporting requirements.

In this on-demand webinar, you will learn:

  • What to consider when preparing the business case
  • What models to consider for the program
  • Staffing challenges you may need to prepare for
  • Timelines to expect
  • Options on how to roll out the program
  • Developing an ongoing staff education plan

Innovation & Collaboration in Virtual Care

On-Demand Webinar

Innovation & Collaboration
in Virtual Care

In this webinar, Wendy Deibert and Scott Andrus of Caregility and Jonathan Witenko of Lee Health present examples of innovative telehealth solutions deployed during the COVID-19 crisis. Caregility customers and other medical enterprises are collaborating to:

  • Give isolated patients access to family to stay connected amid restricted visitation and isolation
  • Protect healthcare workers through remote patient engagement to minimize exposure and use of PPE
  • Fast-track virtual health technology deployment to meet the rapidly growing demand for new solutions in a new COVID-19 environment
  • Leverage and expand existing technical resources (desktop devices, phones, mobile apps) to augment, support, and scale clinical resources.

Throughout this webinar, we share real-life scenarios of how Lee Health and other Caregility customers are collaborating and innovating to provide virtual care solutions to help them respond to the healthcare crisis. A brief Q&A session answers the most pressing questions regarding creative virtual healthcare solutions.

There’s never been a more important time for innovation and collaboration in the world of healthcare.

Considering Virtual Observation for Your Healthcare Organization

On-Demand Webinar

Considering Virtual Observation for Your Healthcare Organization?

Virtual observation programs can be used across the health system, including at acute care hospitals, at behavioral health facilities, and in post-acute settings. Virtual observation often serves as the first line of defense for at risk-patients, alerting staff to quickly intervene when needed to prevent adverse events.

In this webinar, Donna Gudmestad discusses various use cases for virtual observation technology and offers insight on key factors to consider when choosing a solution. You’ll learn:

  • How virtual observation systems work
  • Which patients are good candidates for virtual observation
  • Use cases for behavior management
  • How to assess patient risk
  • Legal considerations
  • What to look for in a virtual observation solution
  • Additional uses for virtual observation — including mitigating exposure risks
  • Return on investment implications

Prepping Your Network for a Scalable Telehealth Solution

On-Demand Webinar

Preparing Your Network for a Scalable Telehealth Solution

Wi-Fi networks are the backbone of all ‘Internet of Things’ technologies entering into the modern clinical environment.

However, some hospital networks are not yet up to the challenge of supporting these devices, especially video streaming-based services like inpatient telehealth visits or continuous video observation.

The Caregility Cloud™ virtual care platform provides the tools needed for both high quality video streaming and continuous video observation. Through lessons learned while installing our systems at various hospitals across the nation, we have discovered that the majority of hospital Wi-Fi networks are great for traditional clinical applications but are not ready for the video-first applications for virtual patient encounters.

In this webinar, we’ll cover the unique complexity of preparing your network for real-time video engagement.

Types of Video

  • How telemedicine video is different from the rest
  • How the different video types work

Caregility’s iObserver Solution

  • How our iObserver system works
  • How to configure your network for optimal quality

Network & Video Performance

  • Symptoms of network related issues
  • Network factors that affect video performance