Samuel Boyd, RN, BSN, CCRNe, MBA, brings a powerful combination of clinical insight and operational strategy to Caregility’s virtual care programs. With experience in both IT and critical care nursing, he’s uniquely equipped to reimagine care workflows that relieve bedside burden while preserving the human connection at the heart of healthcare.
What drew you to nursing?
RN, BSN, CCRNe, MBA
Clinical Program Manager, Caregility
Sam: I came to nursing later in life. I started my career in IT Operations and came to nursing in 2008 when the bottom fell out of the contractor market here locally. I decided to pursue nursing school and found out rather quickly that I should have gone into nursing years prior. I come from a healthcare family, with both my wife and mother-in-law being nurses, so I had tremendous support on that journey.
I worked as a Tele-ICU RN after initially launching my bedside nursing career in critical care. Due to my operations background, I discovered that I was well suited for figuring out processes and workflows, and so I proceeded to write and rewrite many of the provider and nursing workflows for the organization. I spent about eight years there, and when it was time to move on there was serendipity in play when this Clinical Program Manager role became available at Caregility.
In my current role, I’m able to leverage my experience creating workflows and increasing staff engagement in technical healthcare environments, working with virtual care.
What are you most passionate about helping healthcare providers achieve?
After working in both bedside and virtual care settings, I’ve come to realize that one of the most meaningful things I can do is support bedside staff who are, far too often, under-supported and overextended. That’s become the core focus of my work.
Part of this realization came during COVID, when nurses were pushed to their limits with limited resources, minimal rest, and immense responsibility. But even outside of a crisis, it’s clear that nursing can be an incredibly isolating and exhausting job.
I’m passionate about creating systems and technologies that genuinely ease that burden. Whether it’s through virtual care support, AI-enabled tools, or workflow optimization, my goal is to give nurses the backup they deserve. That means more time for meaningful patient interaction, fewer preventable errors, and ultimately, a more sustainable, satisfying career. When nurses feel supported, the whole care ecosystem benefits—from patient outcomes to staff retention and morale.
What does healthcare look like five years from now?
Five years from now, the bedside RN shortage will be even more pronounced. The data is clear—enrollment in nursing programs is not keeping pace with retirements and burnout-driven exits. But this shift doesn’t have to mean a drop in care quality.
Healthcare will inevitably be more virtual and more high-tech. That includes everything from ambient monitoring and smart devices to AI-supported documentation and predictive analytics. Care will be increasingly coordinated through integrated digital platforms, and healthcare providers will be more technologically fluent than ever before.
The transition will take time, but I believe it will ultimately result in smarter, more agile care delivery. Virtual care will become a natural extension of the bedside, helping to scale clinical expertise and reduce geographic and staffing limitations.
What won’t change and what we must protect is the human element of care. Even as technology advances, we need to ensure that compassion, empathy, and provider-patient connection remain at the forefront. The tools should serve the people, not replace them.
Interested in connecting with a Caregility Clinical Program Manager to discuss your virtual care strategy? Contact us today!
