Caregility Launches the “LOOP” to Help Hospitals Quantify the Value and Workforce Impact of Virtual Care
The ROI framework evaluates how AI-enabled connected care improves healthcare delivery, reduces labor pressure, and drives operational efficiency
Wall, NJ – Dec. 3, 2025 – Caregility, a global enterprise telehealth leader connecting care for patients and clinicians everywhere through innovative virtual care and AI-powered solutions, today announced the launch of the Lens on Organizational Performance, or LOOP. This breakthrough framework enables hospitals to objectively measure the effectiveness of virtual care and its contribution to smarter, more efficient workforce utilization.
A New Starting Point: Diagnostic Insight into Workforce Utilization
A core component of the LOOP is its initial diagnostics, which analyze how effectively health systems are using their clinical workforce before and after virtual care implementation. This includes evaluating changes in overtime usage, contract and agency labor dependence, overall labor expenditures, and workflow time allocation and outcomes achieved.
This diagnostic baseline allows hospitals to see not just what changed, but why, and whether virtual care is truly acting as a catalyst for more efficient, effective care delivery.
“Caregility doesn’t want to simply implement technology,” said Susan Kristiniak, DHA, MSN, RN, NEA-BC, AHN-BC, Chief Nursing Officer at Caregility. “We want to positively impact care delivery and prove it’s working. The LOOP gives hospitals the visibility to determine whether virtual care is meaningfully helping to improve patient outcomes and workforce efficiency. We built this framework so health systems can hold us accountable for results while celebrating measurable operational and clinical gains.”
Customizable Benchmarks and Point-of-Care Measurement
Every hospital’s goals, staffing model, and care environment are unique. The LOOP allows health systems to customize benchmark assumptions, identify their own program goals and KPIs, and choose which points of care they want to track—whether inpatient, observation units, bedside virtual nursing, telemetry, ICU, hospital-at-home, or other areas. This flexibility ensures that each health system measures value aligned to its own priorities.
A Customer Perspective on the Need for Ongoing Measurement
“Like many hospitals across the country, we made significant investments in virtual care to help address staffing shortages and improve the efficiency of our operations. As virtual care has become woven into more of our core workflows, we’ve reached a point where we need a reliable, ongoing way to measure and monitor its effectiveness. With the LOOP, Caregility is on the right track to give us the clarity and confidence to understand what’s working, identify where to improve quality, and support our expansion plans with real evidence behind every step.” — Kourtney Matlock, MHSA, President of Baptist Health Rehabilitation Institute and System Post Acute Services
Evidence-Based, Low-Lift, High-Impact
The process to initiate LOOP analytics requires minimal effort from hospital teams. Caregility performs the complete analysis and delivers a comprehensive ROI and outcomes report, an interactive performance dashboard, and insights into clinical quality, operational efficiency, workforce utilization, and staff satisfaction.
About Caregility Caregility is the global leader in enterprise connected care solutions, enabling organizations to deliver care anytime, anywhere. The flagship Caregility Connected Care™ platform spans inpatient, outpatient, and home settings, supporting millions of virtual care encounters annually. Caregility helps health systems accelerate digital transformation by improving clinical workflows, patient experience, and workforce efficiency through secure, scalable, and seamlessly integrated digital health solutions.
Caregility Launches Care Square – Powering Smart Hospitals of the Future with the Industry’s Most Comprehensive Connected Care Ecosystem
Care Square’s open architecture integrates AI, virtual care, and peripheral systems and sensors to amplify clinical intelligence, collaboration, and patient engagement.
Wall Township, NJ – Nov. 20, 2025– Caregility, a global enterprise telehealth leader dedicated to connecting care for patients and clinicians everywhere through innovative virtual care and AI-powered solutions, today announced the launch of Care Square, a groundbreaking connected ecosystem designed to streamline and elevate patient care workflows and power the next generation of Smart Hospitals.
Foundational to the Caregility Connected Care™ platform, Care Square is a fully integrated ecosystem of multiple solutions, seamlessly aligned for patient-centered care. Built on years of collaboration with leading health systems, Care Square unifies dozens of best-in-breed data collection sensors and medical monitoring devices, AI automation and predictive analytics, audio and video communications, interactive smart TVs and digital whiteboards, nurse call systems, EHRs, and more. Care Square delivers the foundation for an enterprise-wide connected care platform that enhances collaboration, clinical workflows, operational efficiency, and patient experience.
The launch of Care Square marks a new phase in Caregility’s “Build on Us” initiative, a strategic program inviting partners and health systems to leverage Caregility’s open architecture to expand the digital health ecosystem and build out fully connected Smart Hospitals.
“Unintegrated or incompatible siloed applications and point solutions often slow down clinical workflows and fail to deliver improvements in patient care,” said Ron Gaboury, CEO of Caregility. “With Care Square, we’ve created a unified ecosystem that integrates virtual care, AI, digital health, and smart room innovation into one seamless platform that delivers measurable improvements in care delivery. It’s the catalyst for digital health transformation and the foundation of the smart hospital of the future.”
Reimagining the Smart Room of the Future
Care Square enables intelligent, connected patient rooms that transform care delivery. By bringing together virtual care, EHR-integrated workflows, AI-powered monitoring and sensing, and automated device management, Care Square supports:
Real-time Situational Awareness – Context-aware data flows between bedside sensors and devices and care teams, with actionable insights.
Improved Care Coordination – Connect remote and bedside care teams for elevated care delivery.
Optimized Clinical Workflows – Automate data collection and routine tasks to free up clinicians for higher-value care.
Elevated Patient Experience – Timely care delivery with personalized engagement.
“Having a partner that is dedicated to a holistic approach to digital and virtual care is critical to achieving our long-term vision for healthcare transformation,” said Jon Witenko, System Director of Digital Transformation at Lee Health. “Care Square provides the kind of integrated platform that is helping us streamline and speed up patient care delivery, optimize our clinical workflows, and deploy at scale.”
A Unified Digital Health Ecosystem
Care Square builds on Caregility’s proven track record supporting 1,100+ hospitals, 30,000+ connected devices, and 6M+ annual virtual care sessions. The platform delivers:
Best-in-Breed Partner Access – Integrated solutions from leading digital health, AI, and device innovators that streamline and accelerate clinical workflows.
Enterprise Interoperability – Deep integration with EHRs, sensors, medical devices, and smart room platforms to eliminate data silos.
Smart Hospital Enablement – A connected care infrastructure that improves clinical workflows, patient experience, and operational scalability.
Simplified Vendor Management – One platform, one contract, multiple capabilities—reducing complexity across IT and clinical operations.
Future-Ready Architecture – An open, API-first design built to integrate emerging technologies and next-generation care models.
With Care Square, Caregility sets a new standard for digital health innovation, delivering the connectivity, intelligence, and flexibility required to drive the industry’s evolution toward fully integrated Smart Hospitals and healthcare transformation.
Learn more about the Care Square integration ecosystem here. Parties interested in joining the Care Square ecosystem can learn more here.
About Caregility Caregility is the global leader in enterprise connected care solutions, enabling organizations to deliver care anytime, anywhere. The flagship Caregility Connected Care™ platform spans inpatient, outpatient, and home settings, supporting millions of virtual care encounters annually. Caregility helps health systems accelerate digital transformation by improving clinical workflows, patient experience, and workforce efficiency through secure, scalable, and seamlessly integrated digital health solutions.
Caregility and MOD3RN Care Partner to Modernize Healthcare Delivery in Australia
WALL, N.J. and BARANGAROO, Australia, Nov. 3, 2025 — Caregility Corporation, a global enterprise telehealth leader dedicated to connecting care for patients and clinicians everywhere through innovative virtual care and AI-powered solutions, today announced a strategic reseller partnership with MOD3RN Care, a leading Australia-based technology solutions provider. The collaboration aims to accelerate the adoption of virtual care and AI-enabled care models across Australia to strengthen clinical capacity, improve patient safety, and reduce staff burnout.
The partnership aligns with growing momentum across Australia’s public and private sectors to modernize care delivery through hybrid models that combine clinical excellence with digital efficiency. Under the agreement, MOD3RN Care will distribute Caregility’s Connected Care™ Platform and edge AI devices throughout the region, supporting hospitals and health systems as they adopt scalable, secure, virtual care programs spanning inpatient, outpatient, long-term care, and home settings.
“Australia’s health systems are facing many of the same workforce challenges the U.S. experienced during and following the pandemic,” said Nicholas Rorris, CEO of MOD3RN Care. “Caregility’s Connected Care Platform and Virtual Nursing workflows have demonstrated how technology can extend nurses’ reach, ease workloads, and deliver safer, more consistent care. Together, we’re helping Australian hospitals augment, not replace, clinicians with intelligent tools that add more care minutes to their day.”
Caregility customers have achieved measurable results after implementing virtual care models, including:
A leading health system reducing nursing turnover from 23% to 14% in one month
A 200-bed deployment earned back 780 hours for bedside staff in a single month
Another health system reducing average Length-of-Stay (LOS) by 0.7 days
The Caregility Connected Care Platform powers a full suite of clinical workflows, including Virtual Nursing, Virtual Observation, and multi-specialty Virtual Consults, using integrated edge AI devices and sensors to improve care efficiency. Deployed across more than 1,100 hospitals globally, the platform offers embedded Epic EHR integration, proactive device monitoring, remote updates, and uptime performance exceeding 99%.
“Virtual and AI-supported care models are becoming a cornerstone of modern healthcare delivery globally,” said Mike Brandofino, President and COO of Caregility. “Partnering with MOD3RN Care gives us a trusted onshore collaborator to help Australian providers tap into proven models that improve staff efficiency and patient outcomes.”
Caregility will localise hosting within Australian data centres to ensure compliance with national data sovereignty and privacy requirements. The partnership sets the stage for collaboration with leading public and private healthcare organisations as they explore new ways to support the clinical workforce through technology.
About Caregility Caregility Corporation is a global leader in enterprise telehealth, uniting patients and clinicians through secure, scalable, and AI-powered virtual care solutions. The Caregility Connected Care™ Platform supports hospitals and health systems worldwide, enabling seamless care delivery across settings, from inpatient care to hospital-at-home. Today, Caregility connects care in more than 1,100 hospitals across 85 health systems, with over 19,000 contracted bedside sensors hosting over six million virtual care sessions annually.
About Modern Care MOD3RN Care has over 65 years of combined experience delivering technology solutions to Australian businesses. With global reach and a strong local presence, MOD3RN Care helps organisations modernise infrastructure, enhance innovation, and prepare for tomorrow’s landscape. As a Platinum Distributor and Global Partner of 3verest, MOD3RN Care enables clients to realise the full potential of next-generation cloud and digital transformation solutions.
AUS Media Contact: Sharon Grant COO & Marketing Director Sharon@mod3rncare.com +61 403 678 568
Caregility, the Leader in Virtual Nursing, Launches Joint Research Initiative with Nagoya University Hospital
Exploring the Potential for AI-Enabled Virtual Care Innovation in Japanese Healthcare Settings
Wall, NJ – October 15 – Caregility Corporation, a global enterprise telehealth leader dedicated to connecting care for patients and clinicians everywhere through innovative virtual care and AI-powered solutions; Media Plus Co., Ltd., Caregility’s distributor in Japan; and Nagoya University Hospital, one of Japan’s leading medical institutions, have announced the launch of a joint research project evaluating the effectiveness and feasibility of virtual care in healthcare settings in Japan.
Japan’s healthcare system faces significant challenges, including a severe shortage of healthcare professionals and an urgent need for care model reform. Despite these issues, the adoption of technologies such as telehealth has lagged behind that of other countries.
As part of this research collaboration, Nagoya University Hospital in Showa-Ku will conduct a proof of concept using Caregility’s flagship Connected Care™ Platform to evaluate and localize the technology for Japan’s healthcare market. The hybrid care solution connects on-site medical staff with remote healthcare professionals through a secure network, enabling Virtual Nursing, Virtual Observation, remote Specialist access, and more. Installed at the patient’s bedside, the purpose-built system is equipped with advanced camera, audio, and analytics capabilities, including AI features such as computer vision and ambient listening. Caregility delivers an immersive, secure virtual presence that allows remote clinicians to see, hear, and support patients and staff as if they were in the room.
The research is expected to contribute to:
Developing and evaluating virtual care workflows tailored to the unique needs of Japanese healthcare environments
Reducing the burden on healthcare workers through more efficient nursing operations and remote support
Creating a framework to share the expertise of highly specialized professionals remotely
“To ensure the sustainability and advancement of our healthcare delivery system, the introduction of new care models is essential,” said Naoko Sugano, President of Media Plus Co., Ltd. “Our goal is not to replace the irreplaceable roles of medical and caregiving professionals, but to support and empower them through technology—such as virtual nursing—so that hospitals and care facilities in Japan can provide safe, efficient, and compassionate care.”
“Just as we’ve seen in the U.S., the introduction of virtual care programs can serve as the foundation for broader innovation in hospital settings,” said Bin Guan, Chief Innovation Officer of Caregility. “We are honored to work with Nagoya University Hospital and Media Plus to advance Japan’s digital health transformation. Together, we’re helping healthcare organizations address clinician shortages, reduce staff burden, and improve the consistency and quality of patient care.”
About Caregility Caregility (www.caregility.com) is a telehealth solutions company dedicated to connecting patients and clinicians everywhere. Our Caregility Connected Care™ platform powers a full suite of clinical and operational applications, enabling care delivery across the continuum, from the hospital to the home. With secure, reliable, and scalable technology, Caregility is transforming healthcare by making virtual care a seamless extension of the care team..
Caregility and Drexel University Announce Partnership for Virtual Nursing
The collaboration will integrate virtual care training and connected care technology into Drexel’s Nursing programs
Wall, NJ and Philadelphia (October 9, 2025) – Caregility Corporation, a global enterprise telehealth leader dedicated to connecting care for patients and clinicians everywhere through innovative virtual care and AI-powered solutions, and Drexel University’s College of Nursing and Health Professions today announced a partnership to bring the latest smart room technology and best practices into Drexel’s nursing programs to better prepare nursing students for the growing use of digital health and AI in healthcare. The programs will provide students with hands-on experience using digital health tools to simulate engaging with patients virtually. Caregility is donating equipment and use of its award-winning Caregility Connected Care™ platform to support the new programs.
A Caregility APS250 mobile telehealth cart positioned by the patient’s bed allows remote nurses to engage with patients virtually using the Caregility iConsult application and AI-enhanced Connected Care™ platform.
Drexel prides itself on state-of-the-art simulation experiences with access to tools, applications, and workflows for healthcare delivery. As the healthcare environment continues to evolve, virtual nursing has become a critical component. Yet there has been little in the way of preparing nursing students to leverage this technology to improve patient safety and outcomes. The goal of this collaboration is to enhance the simulation environment to begin to develop competency in the interface between patients and technology. This partnership distinguishes Drexel University College of Nursing and Health Professions and Caregility in an academic-practice partnership to better prepare nurses for practice.
“This partnership exemplifies Drexel Nursing’s dedication to preparing graduates for the future of healthcare,” said Kym Montgomery, DNP, APRN, WHNP-BC, CNE, FAANP, FAAN, senior associate dean of nursing and chief nursing academic officer, College of Nursing and Health Professions at Drexel University. “By embedding virtual care technologies into simulation, we’re equipping students with real-world, hands-on experience in digital health environments. This forward-thinking approach ensures our graduates enter the workforce not only practice-ready but prepared to lead innovation in patient care.”
“This innovative partnership in the setting of simulation provides a unique opportunity to develop beginning competencies in the technology-patient interface and promotes the development of practice-ready nurses,” added Kate Morse, PhD, MSN, RN, AGACNP-Ret, assistant dean of Simulation and Innovation, College of Nursing and Health Professions at Drexel University.
Caregility will provide Drexel University with smart bedside devices and use of the Caregility Connected Care™ platform, which currently enables dozens of clinical workflows in hospitals around the world. This includes access to responsible AI technology that uses computer vision, ambient listening, and contactless sensors to give caregivers additional insight from the patient room.
“We are so happy that we can partner with Drexel University and support their nursing program to develop and enhance course content to provide nursing students with relevant training to be prepared for entering the emerging healthcare delivery environments integrating virtual nursing,” said Susan Kristiniak, DHA, MSN, RN, NEA-BC, AHN-BC, chief nursing officer at Caregility. “Digital health is permeating every aspect of care for both inpatient and outpatient settings, and nurses are our primary users of the technology to promote safe practice, quality care, and workflow efficiencies. It is vital to prepare these students for what they will undoubtedly be using upon graduation.”
Mike Brandofino, Caregility President and COO (left), awards Kate Morse, PhD, MSN, RN, AGACNP-Ret,Assistant Dean of Simulation and Innovation, College of Nursing and Health Professions at Drexel University (right), with the Community Impact Award at the 2025 Caregility Customer Connect Summit.
Drexel University’s dedication to innovation in nursing education recently earned it the Community Impact Award at the 2025 Caregility Customer Connect Summit, honoring its leadership in integrating virtual care into clinical training. The university will commemorate the official unveiling of its new nursing simulation environment with a ribbon-cutting event on October 15.
About Caregility Caregility (www.caregility.com) is a telehealth solutions company dedicated to connecting patients and clinicians everywhere. Our Caregility Connected Care™ platform powers a full suite of clinical and operational applications, enabling care delivery across the continuum, from the hospital to the home. With secure, reliable, and scalable technology, Caregility is transforming healthcare by making virtual care a seamless extension of the care team.
About Drexel University Drexel University is a comprehensive global R1-level research university and experiential learning leader that combines academic rigor with one of the nation’s premier cooperative education programs. Drexel integrates education, scholarship, diverse partnerships, and our global community to address society’s most pressing challenges through an inclusive learning environment, immersive learning, external partnerships, transdisciplinary and applied research, and creative activity. We prepare graduates of diverse backgrounds to become purpose-driven professionals and agents for positive change.
Caregility Raises $25 Million to Drive the Future of Hospital-Based Virtual Care
Funding underscores confidence in Caregility’s AI and computer vision solutions that reduce staff burden and enhance patient care.
Wall, NJ – September 23, 2025 — Caregility Corporation, an enterprise telehealth leader dedicated to connecting care for patients and clinicians everywhere through innovative virtual care and AI-powered solutions today announced it has raised an additional $25.1 million through its Series A-2 Preferred Stock and Series C funding rounds. The round was led by Star Mountain Capital, with participation from a number of sources, including management, Dr. York Wang, PhD, initial founders, and high-net-worth healthcare-focused investors. This financing brings the total outside investment in Caregility to $92 million.
The new capital will accelerate Caregility’s growth initiatives, with a focus on leading in artificial intelligence solutions, computer vision, ambient listening, and sensor-based solutions that improve clinical workflows, reduce staff burden, and enhance patient care.
“Caregility is setting the standard for innovation in hospital-based virtual care, with groundbreaking capabilities such as edge-based Computer Vision AI and audio sensing room duress detection,” said Dr. David Shulkin, M.D., Independent Board Member of Caregility. “Caregility has expanded these advancements globally, and their platform is uniquely positioned to redefine how hospitals deliver safe, efficient, and high-quality care.”
Caregility has established itself as one of the world’s most widely adopted enterprise telehealth platforms, with more than 30,000 connected devices, over 6 million virtual sessions conducted annually, and deployments across 1,500 hospitals and 75+ health systems. The company’s modular platform supports a comprehensive range of solutions spanning virtual nursing, e-sitting, hospital-at-home, specialty consults, operating room telehealth, and more. Recognized for its reliability and flexibility, Caregility is the only organization in the space serving customers on a truly global scale, with successful deployments in markets including Asia-Pacific, Gulf Region, Middle East, and Canada, in addition to the U.S.
“This strategic investment strengthens our ability to accelerate innovation and scale more aggressively in the marketplace,” said Tod A. Nestor, Chief Financial Officer of Caregility. “With this capital, we can advance AI-driven solutions that meaningfully reduce clinician burden, improve patient outcomes, and deliver measurable and tangible value of the connected care programs deployed by our hospital partners.”
“Caregility is at a pivotal moment in its growth,” said Ron Gaboury, Chief Executive Officer of Caregility. “We’ve built a trusted foundation with many of the world’s leading hospitals and health systems, and this funding empowers us to accelerate the next wave of innovation that will shape the future of smart hospitals and connected care.”
About Caregility
Caregility (www.caregility.com) is a telehealth solutions company dedicated to connecting patients and clinicians everywhere. Our Caregility Connected Care™ platform powers a full suite of clinical and operational applications, enabling care delivery across the continuum, from the hospital to the home. With secure, reliable, and scalable technology, Caregility is transforming healthcare by making virtual care a seamless extension of the care team.
Caregility Achieves Designation in Epic Toolbox for Inpatient Virtual Care
Caregility is an AI-powered platform featured in the new integration category.
Wall, NJ – August 18, 2025 – Caregility Corporation, a global leader in connected care and AI solutions, today announced it has earned a place in Epic’s Toolbox for Inpatient Virtual Care solutions. Toolbox is a designation for digital health solutions with live Epic connections that use established integration technology to meet Epic-defined recommended practices. Earning the Toolbox distinction reflects Caregility’s commitment to supporting seamless, bedside virtual care experiences within the established workflows of Epic’s clinical end-users.
Patients and clinicians benefit from more efficient, collaborative care that reduces bedside clinician burden and improves patient experience and outcomes through the smart use of remote resources and AI in the patient room. Toolbox integration between Epic and the Caregility Connected Care™ platform supports a wide range of inpatient virtual workflows, including virtual nursing, patient observation, specialist consults, and family engagement. Caregility supports CAL (context-aware linking), ECAL (embedded context-aware linking), and Bedside TV integration with various Epic applications, including MyChart Bedside TV, Epic Monitor, Haiku, and Hyperspace.
Caregility iObserver (ECAL) for continuous patient observation in Epic Monitor.Caregility iConsult (ECAL) for two-way virtual visits in Epic Monitor.Caregility, now featured in Epic’s Toolbox for Inpatient Virtual Care solutions, will showcase its innovations at the 2025 Epic User Group Meeting taking place in Verona, WI, August 18-21.
Reaching the Toolbox milestone marks the latest evolution in Caregility’s long-standing relationship with Epic for virtual care products, which began in 2018. Caregility has continuously advanced its integration capabilities to support clinicians with deeper, embedded access to virtual workflows through Epic in care settings across the enterprise.
Caregility’s latest platform enhancements introduce AI to clinical workflows. Augmented Observation brings computer vision into patient observation sessions to reinforce patient safety and help clinicians identify potential patient risk quickly. Clinical Notes leverages ambient listening to capture clinician documentation seamlessly, saving providers time and improving data capture at the point of care. Contactless Vitals functionality allows clinicians to remotely capture patients’ resting heart and breathing rates, amplifying the clinical information available to providers during virtual visits.
“We’re honored to have our Inpatient Virtual Care solution recognized in Toolbox as we continue to advance our support of Epic-embedded integration,” said Ron Gaboury, Chief Executive Officer at Caregility. “As health systems increasingly adopt acute virtual care models, thoughtful integration is critical to solving long-standing clinical resource challenges and advancing the patient experience and smart room innovation in inpatient care.”
About Caregility Caregility Corporation is a global digital health leader dedicated to connecting care for patients and clinicians everywhere through innovative, AI-powered solutions. Awarded the Best in KLAS Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, the Caregility Connected Care™ platform powers your Smart Room strategy with real-time data, remote workflows and engagement, and AI-triggered safety alerts. Caregility provides secure, reliable, HIPAA-compliant audio and video communication designed for any device and clinical workflow in acute and ambulatory settings. Today, Caregility supports more than 1,100 hospitals across over 85 health systems worldwide, with over six million virtual care sessions hosted annually. From critical and acute, to urgent and emergent, to post-acute and ambulatory, as well as hospital-at-home, Caregility is connecting care everywhere.
Epic, MyChart, Haiku, and Hyperspace are registered trademarks of Epic Systems Corporation.
Starr Regional Medical Center Launches 24/7 Tele-ICU Services
Tele-ICU expands access to critical care, strengthening regional healthcare delivery
Aug. 5, 2025 – Starr Regional Medical Center (SRMC) today announced it is implementing a 24/7 tele-intensive care unit (tele-ICU) service at its Athens and Etowah campuses.
This service connects SRMC’s on-site ICU and Emergency Department teams with board-certified critical care physicians (intensivists) through a secure telehealth platform. This platform is operated by Equum Medical, a leader in virtual critical care services, in collaboration with Caregility, a global provider of connected care and AI-driven solutions. The tele-ICU initiative provides critically ill patients with expert, around-the-clock care without needing to leave McMinn County.
“We are bringing critical care expertise directly to our patients’ bedsides, day or night,” said John McLain, Chief Executive Officer of Starr Regional Medical Center. “By investing in tele-intensivist services and leading technology, we’re able to treat higher-acuity patients right here at Starr Regional Medical Center. This aligns with our mission to make communities healthier by delivering specialized care close to home.”
The tele-ICU program provides 24/7 access to a team of board-certified intensivists who support SRMC’s five-bed ICU. Using in-room devices, these specialists evaluate patients, guide treatment plans, and respond to emergencies such as code blue or rapid response events. They also conduct twice-daily virtual rounds with on-site clinicians to ensure timely, evidence-based interventions.
The service will expand to include five additional ICU beds following the completion of SRMC’s $12 million expansion and renovation project. This investment will increase ICU capacity to 10 beds, upgrade medical technology, and modernize existing spaces at the Athens campus.
Intensivists access the hospital’s electronic health records to review patient data and enter orders, just as an on-site physician would. Mobile telehealth carts equipped with high-definition cameras, microphones, speakers, and monitors enable seamless two-way communication between remote specialists and bedside teams.
“Starr Regional is taking a forward-looking approach to critical care,” said Dr. Corey Scurlock, Founder and CEO of Equum Medical. “By combining our clinical expertise with Caregility’s telehealth technology, we’re ensuring that patients at SRMC receive the same high-quality ICU care available at larger facilities.”
“Caregility is proud to work with SRMC and Equum to expand access to critical care through our Connected Care platform,” added Mike Brandofino, President and COO of Caregility. “Our technology enables always-on virtual access to specialized care, empowering rural and community hospitals to deliver ICU-level services efficiently and effectively—so patients can receive the care they need without leaving their community.”
Telehealth services like tele-ICU are especially valuable for rural hospitals, helping reduce patient transfers, improve care efficiency, and optimize resources. For more information about telehealth services at Starr Regional Medical Center, visit StarrRegional.com/telehealth.
Caregility Partners with Arkansas Children’s Hospital on NICU Digital Health Innovation
Neonatal ICU-focused solution supports continuous observation and remote consults for vulnerable infants
Wall, NJ, and Little Rock, AR – June 24, 2025 – Caregility Corporation, a global leader in connected care and AI solutions, today announced the release of a new connected care device designed to meet the unique needs of Neonatal Intensive Care Units (NICUs). Developed in collaboration with the clinical leadership team at Arkansas Children’s Hospital, the specialized device supports remote specialist consultations, tele-resuscitation, and tele-simulation efforts, delivering purpose-built technology to improve access, safety, and outcomes in neonatal care.
Bedside NICU clinicians at Arkansas Children’s Hospital conduct a remote specialist consultation for pediatric patient care.
“Caring for premature and critically ill infants requires timely assessment and intervention,” said Matthew Merves, M.D., Neonatologist at Arkansas Children’s Hospital. “We’re excited to partner with Caregility on a solution that brings enhanced visibility to our most vulnerable patients while supporting collaboration among clinicians and specialists at the bedside and beyond.”
The Caregility NICU cart supports multiple audio and video streams, allowing clinical teams to leverage virtual engagement and ambient AI services simultaneously. The cart’s low-profile base ensures easy movement below bassinets, and a manual camera lift and horizontal slide allow precision camera placement for infant viewing. The cart integrates with the Caregility Connected Care™ platform and clinical applications with built-in night vision and remote camera and audio controls, creating a powerful tool for specialized NICU care.
The collaboration with Arkansas Children’s underscores Caregility’s commitment to agile innovation and customer-led design. The device adds NICU-focused solutions to the Connected Care ecosystem, enabling customers to avoid solution silos and keep smart room virtual care and AI operations on a single, unified platform.
“Dr. Merves and the Arkansas Children’s team have been exceptional partners in co-creating a solution that elevates care in the NICU,” said Bin Guan, Chief Product and Innovation Officer at Caregility. “This collaboration is a powerful example of how our Connected Care platform evolves through real-world insights and rapid response to clinical needs.”
The Caregility Connected Care™ platform powers virtual and AI-assisted workflows across any care setting. With solutions that support resource optimization, patient safety monitoring, and family engagement, the platform empowers providers to deliver more connected, continuous care across the enterprise.
Arkansas Children’s is the only health system in the state solely dedicated to caring for Arkansas’s more than 850,000 children. The private, non-profit organization includes two pediatric hospitals, a pediatric research institute and USDA nutrition center, a philanthropic foundation, a nursery alliance, statewide clinics, and many education and outreach programs — all focused on fulfilling a promise to define and deliver unprecedented child health. Arkansas Children’s Hospital (ACH) is a 336-bed, Magnet-recognized facility in Little Rock operating the state’s only Level I pediatric trauma center; the state’s only burn center; the state’s only Level IV neonatal intensive care unit; the state’s only pediatric intensive care unit; the state’s only pediatric surgery program with Level 1 verification from the American College of Surgeons (ACS); and the state’s only nationally recognized pediatric transport program. Arkansas Children’s is nationally ranked by U.S. News & World Report in seven pediatric subspecialties (2024—2025): Cancer, Cardiology & Heart Surgery, Neonatal Care, Nephrology, Neurology & Neurosurgery, Orthopedics and Pulmonology & Lung Surgery. Generous philanthropic and volunteer engagement has sustained Arkansas Children’s since it began as an orphanage in 1912 and today ensures the system can deliver on its promise of unprecedented child health. To learn more, visit archildrens.org.
About Caregility Caregility is a global leader in enterprise telehealth, transforming the way care is delivered with innovative virtual care and AI-powered solutions. Recognized as the Best in KLAS Virtual Care Platform (non-EMR) for three consecutive years (2021, 2022, and 2023), our award-winning Caregility Cloud™ powers a seamless ecosystem of telehealth solutions across the entire care continuum. Designed for any device, any workflow, and any setting, Caregility delivers secure, HIPAA-compliant virtual engagement that supports clinicians at the bedside, in ambulatory care, and beyond. Today, we enable over 1,100 hospitals across 85+ health systems worldwide, hosting more than six million virtual care sessions annually. From critical and acute care to post-acute, ambulatory, and hospital-at-home programs, Caregility is redefining care delivery—connecting patients and providers anytime, anywhere.
Caregility Unveils Next-Gen Virtual Care Coordination and AI-Powered Innovation at HIMSS 2025
New solutions showcased in the Hospital Room of the Future at booth 4060
Wall, NJ (Feb. 27, 2025) – Caregility Corporation, a global leader in enterprise telehealth and AI innovation, is redefining virtual care with the launch of leading-edge care coordination and ambient AI solutions at the HIMSS 2025 Global Health Conference & Exhibition in Las Vegas, March 3-6. Visitors to booth 4060 will experience firsthand how these advancements optimize clinical workflows, enhance patient safety, and combat workforce burnout.
Introducing the Future of Virtual Care
Designed to empower both bedside teams and remote clinicians, Caregility’s latest AI-driven solutions enhance communication, improve efficiency, and support a more resilient healthcare workforce:
Caregility’s new iCare Coordinator application for virtual care work management
iCare Coordinator A centralized command hub for virtual care coordination, iCare Coordinator streamlines task management, bedside alerting, and communication, ensuring seamless collaboration between on-site and remote teams.
Clinical Notes AI-powered speech-to-text technology reduces documentation burden, automatically capturing and summarizing patient-provider conversations to free up more time for direct patient care.
Ambient Listening AI-driven acoustic monitoring detects and alerts staff to aggressive tones in patient care settings, enhancing safety interventions and reducing response times.
These new solutions drive efficiency, create bandwidth for bedside teams, and improve patient and staff safety as health systems work to offset clinical workforce shortages and burnout. With remote care programs like Virtual Nursing, Virtual Observation, and Virtual Rounding becoming mainstays in modern acute care delivery, these latest tools continue Caregility’s mission to advance the art of what’s possible in healthcare.
“The real challenge in integrating AI and virtual care into bedside workflows is change management,” said Ron Gaboury, CEO of Caregility. “iCare Coordinator brings bedside clinicians, remote caregivers, and AI tools together in a way that makes it easier than ever to build and operate collaborative care programs that keep clinical teams in sync and make smart use of resources.”
A Glimpse into the Hospital Room of the Future
Built on the award-winning Caregility Cloud™ virtual care platform, the Hospital Room of the Future at HIMSS 2025 will also feature:
Responsible AI solutions for augmented observation and vitals monitoring
AI-ready, dual-camera telehealth edge devices for concurrent workflow support
Clinical applications for one-to-one and one-to-many virtual bedside engagement
Integrations with EHRs, nurse call systems, interactive patient consoles, digital bedside devices, and more
New 5G and Starlink connectivity options for rural and mobile engagement
As virtual care models like Virtual Nursing, Virtual Observation, and Virtual Rounding become essential components of modern acute care, Caregility continues to push the boundaries of what’s possible—empowering healthcare providers with smarter, more scalable solutions that drive efficiency and better patient outcomes.
Schedule a meeting at Caregility booth 4060 at HIMSS 2025 to learn more.
About Caregility Caregility is a global leader in enterprise telehealth, transforming the way care is delivered with innovative virtual care and AI-powered solutions. Recognized as the Best in KLAS Virtual Care Platform (non-EMR) for three consecutive years (2021, 2022, and 2023), our award-winning Caregility Cloud™ powers a seamless ecosystem of telehealth solutions across the entire care continuum. Designed for any device, any workflow, and any setting, Caregility delivers secure, HIPAA-compliant virtual engagement that supports clinicians at the bedside, in ambulatory care, and beyond. Today, we enable over 1,100 hospitals across 85+ health systems worldwide, hosting more than six million virtual care sessions annually. From critical and acute care to post-acute, ambulatory, and hospital-at-home programs, Caregility is redefining care delivery—connecting patients and providers anytime, anywhere.
