by Kedar Ganta, Chief Product and Engineering Officer, Caregility
March has been incredibly engaging and marked a true milestone for us.
Fresh off the energy from HIMSS 25, where we showcased our AI innovations – including computer vision, ambient intelligence, and native clinical notes – I’m excited to share how this momentum is translating into real-world applications for you. Over the past year, we’ve accelerated AI development, delivering production-ready solutions that assist with clinical documentation, improve patient monitoring, and reduce alert fatigue. Our vision is to rethink how AI-enabled technology transforms bedside care – augmenting nurses and remote clinicians while streamlining workflows and reducing cognitive burden.
Caregility’s native computer vision for patient observation
We’ve just rolled out a significant release featuring key improvements across our platform.
Virtual Visit Enhancements
In this March release, we prioritized enhancing the day-to-day user experience by streamlining login and logout flows for clinicians and patients. Additionally, we standardized alert notifications to consistently capture the ‘Joined’ status, regardless of whether alerts originate from mobile apps on tablets (APD), or camera endpoints (APS). Looking ahead, we will continue refining these improvements, focusing on minimizing unanswered alerts and giving clinicians more control during ad hoc Consultation Calls, with the flexibility to choose between full-screen and fit-to-screen viewing modes.
Fit-to-Screen and Full-Screen viewing options within Caregility CloudTM
Virtual Observation Enhancements
We know how important it is to have continuous patient observation. We have introduced a clear network signal strength indicator for video streams. We further enhanced Observation Workflows to simplify the transfer of observation duties between team members and make it easier to locate specific patients within large observation programs.
Patient transfer within Caregility iObserver
To break down language barriers, we have added support for additional languages like Nepali, Creole (Cape Verdean), and Portuguese, allowing observers to effectively engage with a wider range of patients.
New patient language preference selections within Caregility CloudTM
Platform Enhancements
Your Control Hubnow features a global header that allows you to navigate effortlessly between programs and a testing mode for quick workflow validation. We have also enhanced reporting capabilities to filter out test sessions to isolate accurate insights from real consultation and observation sessions. In the upcoming release, we are working on ways to give you more insights about the types of consultations that are happening within your program.
Telehealth Endpoint Enhancements
On camera endpoints (APS), we continue to improve resiliency. The March release includes improved connection stability between APS devices and televisions using RS-232 connections. Building on the existing compatibility with LG and Samsung TVs, we are expanding support to include IPTV devices. The APS270W now runs on the latest Caregility firmware (version 3.nn) and we plan to extend this update to other APS models. We are also enhancing the Linux and Android OS update process to ensure minimal disruption.
Excitingly, our APS devices are now compatible with Starlink and 5G cellular, opening up new possibilities for remote care. We are ready for early field trials (EFT), and your Caregility Sales contact can assist you in taking advantage of these capabilities.
We remain committed to advancing our AI roadmap and continuously enhancing our platform, and we greatly value your feedback in shaping our products. Currently, we are partnering with select customers on early field trials of computer vision and ambient documentation features. Furthermore, we are developing AI-augmented observation dashboards to get insights into patient mobility, fall risk events, and more. Thank you for your continued partnership, and we look forward to sharing further updates in the coming months.
by Kedar Ganta, Chief Product and Engineering Officer, Caregility
We are kicking off 2025 with exciting updates in our January release, including newly designed pages to elevate your experience with Caregility products.
Introducing the Control Hub
Last week, we unveiled Control Hub, your new centralized command center that allows you to:
Streamline device management with batch operations.
Easily manage and deploy the latest firmware updates across all endpoints.
Access dashboards and reports for actionable insights.
Control features across Caregility applications, endpoints, and partner integrations.
These enhancements are designed to provide a seamless, unified experience across all Caregility applications. We welcome your feedback as we continue to improve. Looking ahead, our March release will include the ability to easily switch between programs from the global header.
iConsult
Building on the positive feedback from our November 2024 release, we’ve made further enhancements:
Virtual backgrounds are now available for iConsult calls launched from third-party applications such as Epic.
Users’ background selection will now persist until manually changed or the user logs out.
Stay tuned for more iConsult updates, including a new doorbell feature to enhance privacy and user control, as well as improvements to call notification status.
iObserver
iObserverusers will notice several significant improvements:
The Program List can now be expanded into a separate full screen view, offering enlarged text and enhanced visibility to improve usability.
The new observer assignment filter streamlines and simplifies assignment management.
And there’s more to come in March! Our team is actively designing a new feature for partial transfer, enabling you to quickly send whole or partial assignments to another observer. Stay tuned for these exciting updates.
On the reporting front, the iObserver application’s Real Time Usage Monitoring now provides instant access to key application usage statistics, providing great insights such as all available endpoints by facility, average active sessions per observer, and total number of sessions.
These tools empower administrators with data to drive efficiency and make informed decisions.
ExpandingInteroperability and Connectivity
This year, we are continuing to make your Caregility APS endpoints smarter and more interoperable:
TV Integrations: APS endpoints will integrate seamlessly with LG and Samsung TVs, as well as IPC partners. We will be making APS endpoints compatible with IPTV, making in-room communication effortless. Please reach out to us for a list of supported LG and Samsung TV models.
Extended Connectivity: In 2025, Caregility APS endpoints will be compatible with Starlink and 5G networks, enabling connectivity for mobile EMS units, sea vessels, and hospitals in remote locations. With this, any APS endpoint can connect your extended medical teams to areas once thought impossible.
We are excited about what’s ahead and look forward to sharing more updates with you. Let’s connect at the upcoming ViVE and HIMSS conferences if you or your team are attending. We’d love to hear your ideas and feedback in person!
What’s New: Caregility November 2024 Update
by Kedar Ganta, Chief Product and Engineering Officer, Caregility
This is my final post of the year, and I would like to take a moment to share some key highlights that reflect our commitment to innovation and continuous improvement.
In 2024, we successfully rolled out 20 releases including 6 major updates and 14 minor ones. These releases were designed to improve your experience and keep us moving forward. We also launched a new status page (https://status.caregility.com) to provide real-time updates on the status of the Caregility applications to always keep you informed about our platform’s reliability.
With the November 2024 release, we introduced a new virtual background feature in iConsult. This enhancement minimizes distractions by removing irrelevant background elements during virtual sessions. For now, you can blur or set a neutral color as your background, and in future releases, we will offer the ability to choose and personalize your background for a more tailored experience.
In iObserver, we made significant improvements to the way observers interact with live sessions. The recent release enables multi-camera streaming with independent 5x and 40x options on the APS 200 Duo and APS 100 Pro + Flex Cam endpoints, offering greater flexibility and detail. We also enhanced the Discharge List to provide increased visibility by tracking when and by whom patients are discharged. Color-coded tooltips and additional language phrases improve usability and accessibility.
iObserver 3.0 also introduces Admitted Patient Statistics to the Program List, offering quick insights into patients on the list and those under observation. Look out for even more enhancements, including real-time reporting on active sessions, device availability, and assignment metrics in future updates.
Meanwhile, the Admin Portal is evolving into a central command hub, making device management more intuitive. With new features like scheduling soft reboots on APS endpoints, we aim to streamline operations and minimize downtime to better support your needs.
As 2024 draws to a close, I want to thank you for your feedback and engagement throughout the year. Wishing you all a happy holiday season, and I look forward to continuing our conversation in the new year!
Author: Kedar Ganta, Chief Product and Engineering Officer, Caregility
In my last post, I introduced our new family of dual-camera telehealth devices. Today, I want to share about additional workflow enhancements made possible through our ongoing platform innovation and integrations with new ecosystem partners.
iConsult
Our recent partnerships with Sonifi and Cyracom significantly enhance inpatient workflows with iConsult. Integration with Sonifi’s interactive patient engagement solutions offers patients a more comfortable and satisfying experience directly in their rooms. Meanwhile, Cyracom’s on-demand language interpretation services within iConsult effectively bridge language barriers and improve overall quality of care. iConsult now makes it easier to identify the location of patients using interpreter services, simplifying the internal billing process and improving overall efficiency.
iConsult P2P
In our outpatient iConsult P2P solution, the new polling feature enables group outpatient visits to become more dynamic and interactive. This allows healthcare teams to collect real-time feedback on patient needs, concerns, and preferences.
Also, don’t miss out on experiencing the AI-driven vitals scanning available within our P2P application. Using non-invasive computer vision technology, P2P analyzes a video stream of a patient’s face to measure vital signs such as heart rate, blood pressure, and respiratory rate.
iObserver
With the September 2024 release, iObserver has been enhanced with a new session transfer feature that maintains the same layout and patient tile location, providing a familiar and intuitive experience for virtual observers. These design improvements reduce cognitive overload and guide observers seamlessly through program list loading and session termination. Additionally, iObserver now provides insights into observer performance with metrics on virtual observer shift options, including intervention types and phrases.
Admin Portal
The success of your virtual care programs relies on visibility into your telehealth wall systems and carts. Our Admin Portal now serves as a command center, providing this visibility while facilitating fleet management. Admins can manage devices and perform soft reboots and seamless upgrades while filtering user accounts and devices by their associated programs.
Stay tuned for more updates as we continue to innovate and enhance workflows!
Author: Kedar Ganta, Chief Product and Engineering Officer, Caregility
Today’s care delivery has evolved in ways unimaginable just a decade ago. During this period, technology and innovation advanced to offer a unique way to deliver more efficient and personalized care by aligning with constantly evolving healthcare needs.
In our July release, Caregility unveiled a new family of hardware devices and a host of innovative solutions that continue that trajectory. Read on to learn more about the latest advancements in the Caregility July 2024 update!
Reimagined Devices
Introducing the APS200 Duo
Our next-generation room device, the new APS200 Duo, is designed and engineered for diverse care needs. The first-of-its-kind dual camera device is a powerful addition with advanced capabilities such as a built-in beamforming microphone array, wide-angle lens, and zoom lens for a flexible and feature-rich experience.
The groundbreaking features in the APS200 Duo support simultaneous, independent camera streams with individual pan, tilt, and zoom controls, allowing remote clinicians and AI systems to access video and audio streams independently while maintaining full control over camera settings.
APS100 Pro with FlexCam for Versatile Care
We introduced the flexibility to add a FlexCam camera to our APS100 Pro devices, which allows external camera integration for versatile positioning. With two cameras at their fingertips, care providers can either scan an entire patient room for comprehensive views or zoom into a specific area for detailed observation as necessary.
AI Equipped Devices
Our new APS devices come equipped with advanced intelligence built-in, transforming video and audio capabilities. With smart infrared processing for night vision, far-end camera control, and multi-streaming video capabilities, the devices provide clear visuals in all conditions. On the audio front, we provide multi-streaming audio, noise suppression, adaptive gain control, far-end audio control, and a beamforming microphone array for precise sound capture. This is all possible as we power our new generation devices for edge computing with an 8-core CPU, dedicated GPU and NPU, up to 32GB of RAM, and hardware encoding and decoding up to 8K at 30 fps.
Together, the APS200 Duo and APS100 Pro with FlexCam are redefining hybrid AI workflows, making it easier and more accessible than ever for clinicians to provide exceptional care tailored to unique workflow requirements. This future-proofs your investment, ensuring our devices can handle the ever-changing demands of AI workloads while delivering exceptional performance in diverse care settings.
New Device Integrations
Integrate with TVs in the Patient Room
Caregility device integration with existing TV hardware in hospital rooms through RS-232 cables preserves hospital infrastructure investments and optimizes resource allocation. This integration enhances patient experience by improving communication via large TV screens, making care team engagement more effective and inclusive. Furthermore, the seamless, robust video call integrations with partners such as Aceso, Avidex, eVideon, Get Well, Oneview, and pCare provide a cohesive experience for both clinicians and patients via the TV.
Connected Ecosystem Enhancements with OneView and Social Mobile
Enhancing bedside experience plays a crucial role in patient care, as it influences comfort, improves communication, and shapes the perception of care quality. In partnership with Oneview, Caregility introduced two-way calling between clinicians and patients via the Social Mobile tablet, improving communication while protecting patient privacy. Much like our television integration, embedded intelligence seamlessly connects patients to clinician calls and effortlessly returns them to their previous activities once consultations are complete.
As we continue to innovate and adapt to the evolving needs of healthcare, we are committed to bringing more groundbreaking capabilities that make your clinical workflows smoother and interactions with patients more meaningful through the latest in healthcare technology. The improvements we’ve introduced this July are just the beginning of the journey. Stay tuned for more updates!
