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Customer Connect Summit Agenda

Join us for a dynamic, future-focused event designed to inspire and empower our virtual care community. Whether you’re here to gain insights, share your experiences, or shape the future of care delivery, there’s something for everyone! Let’s reimagine what’s possible—together.

SEPT 23-24, 2025 – Inova Campus, Fairfax, VA – DETAILS & REGISTRATION

Monday, September 22


6 – 8 PM

Opening Reception

Join us for a relaxed meet-and-greet over cocktails and hors d’oeuvres in the Ellipse Lounge at the Falls Church Marriott Fairview Park (3111 Fairview Park Dr, Falls Church, VA, 2204).


Tuesday, September 23


7 – 8 AM

Breakfast

Join us for breakfast in the Marriott’s Alexandria Room.


8:15 AM

Shuttle to Inova

Meet in the Marriott lobby. Shuttle departs at 8:15 AM.


8:45 – 9 AM

Welcome

Welcome message from Caregility CEO Ron Gaboury.


9 – 9:30 AM

KEYNOTE // Technology & Health: Shaping the Future of Care Delivery

Microsoft Microsoft Chief Nursing Innovation Officer Kathleen McGrow, DNP, MS, RN, PMP, FHIMSS FAAN

A strategic vision for how emerging technologies—particularly artificial intelligence—are redefining the future of healthcare delivery and patient engagement. Drawing on real-world data, industry trends, and frontline innovation, this presentation explores how AI is addressing critical challenges such as workforce shortages, care coordination, and operational inefficiencies. Get a forward-looking roadmap for integrating AI into enterprise strategy to improve outcomes and drive sustainable transformation across health systems.


9:30 – 10:15 AM

Nursing Innovation in the Digital Era

Nursing leaders share how they’re leveraging virtual care to enable nursing transformation and a cultural shift of care delivery, patient safety monitoring, and bedside nurse support in this panel discussion moderated by Microsoft Chief Nursing Innovation Officer Kathleen McGrow.

Inova Logo  OhioHealth Logo  Baptist Health Logo

10:15 – 10:30 AM

Break


10:30 – 11:15 AM

Emerging Trends in Healthcare Technology

Explore the latest innovations shaping care delivery, from ambient intelligence and predictive analytics to digital workforce enablement and evolving telehealth policy. Hear from industry experts and clinical leaders on what’s coming next and what it means for your organization.

Baptist Health Logo   CoxHealth Logo   Penn State Health Logo

11:15 AM – 12:00 PM

Innovation with Impact: Making Virtual Care Sustainable
Description

How can healthcare leaders drive meaningful innovation while staying grounded in fiscal responsibility? This session explores the art of successfully navigating care transformation and cost containment. The speaker will share real-world examples of how they’ve scaled virtual care with measurable ROI, a rapid deployment strategy, and a clear-eyed view of long-term sustainability.


12:00 – 1:00 PM

Lunch

Complimentary lunch on-site at Inova.


1:00 – 3:00 PM

Inova Showcase
Description

Inova Chief Information and Digital Strategy Officer Matt Kull and team deliver a session on the health system’s formula for care transformation success. Attendees will then have an opportunity to tour Inova’s High Reliability Operations Center, the hub of virtual care operations.


3:00 – 3:45 PM

Lessons Learned: Unexpected Pivots & Surprises

Panelists reveal the unexpected surprises they encountered on their journey implementing virtual care in inpatient settings.

Mary Washington Healthcare Logo   Cone Health Logo   Emory Logo

3:45 – 4:00 PM

Break


4:00 – 5:00 PM

The Future of Connected Care: Caregility’s Vision for 2025 and Beyond

Caregility’s leadership team shares the strategic direction and innovation roadmap for our AI-enhanced virtual care solutions, and how we’re partnering with customers and key industry partners to transform care.


5:15 PM

Shuttle to Marriott

Take the shuttle back to Marriott for our Awards Dinner. Shuttle departs from Inova at 5:15 PM.


5:45 – 9:00 PM

Reception & Awards Dinner

Join us for cocktails and hors d’oeuvres, 5:45-6:30 PM, followed by dinner and our 2025 Summit Awards ceremony, 6:30-9 PM, in the Marriott’s Fairview Ballroom.


Wednesday, September 24


7 – 8 AM

Breakfast

Join us for breakfast in the Marriott’s Alexandria Room.


8:15 AM

Shuttle to Inova

Meet in the hotel lobby. Shuttle departs at 8:15 AM.


8:45 – 9 AM

Welcome

Welcome message from Caregility CEO Ron Gaboury.


9 – 9:45 AM

From Pilot to Practice: Sustaining Digital Innovation
        Caregility Logo

This session explores what it takes to get to 1,000 devices and this leading health system’s journey through program adoption and expansion, including supporting cross-team collaboration and garnering executive buy-in.


9:45 – 10:30 AM

Scaling Virtual Nursing at Speed
Caregility Logo

Get an inside look at the rapid deployment and surprising impact of virtual nursing at this leading health system. Learn how this team achieved rapid adoption and uncovered unexpected opportunities along the way.


10:30 – 10:45 AM

Break


10:45 – 11:30 AM

Innovators in Action: Transforming Care Through Real-World Solutions
Caregility Logo

Learn about this leading health system’s journey from pandemic response to inpatient virtual care powerhouse, with a deep dive into the health system’s Virtual Patient Observation program, Virtual Nursing, and more.


11:30 AM – 12:15 PM

The Next Frontier: Making AI Work in Clinical Care

AI is rapidly becoming foundational in healthcare, but true transformation happens when it’s embedded seamlessly into the fabric of care delivery. In this session, we’ll explore what it takes to deploy AI responsibly, measure its value, and build scalable solutions that evolve with the pace of innovation.


12:15 – 2:15 PM

Lunch & Roundtable Discussions

Your Voice Matters: Following lunch, join moderated discussions with facilitated feedback designed to uncover what Caregility is doing right, where there are opportunities for improvement, and what emerging needs are on the radar.


2:15 – 3 PM

Build On Us: Proving Impact and Building Your Smart Room Ecosystem

We’ll unpack Caregility’s new LOOP framework for quantifying ROI – including what we capture and why it matters – and reveal how we’re evolving our best-of-breed Smart Room ecosystem to help you scale impact across your organization.


3 – 3:30 PM

Together Toward Tomorrow: Next Steps from the Summit

Together we’ll recap insights, outline collaborative actions, and ignite momentum for post-summit initiatives.


Hotel Lodging & Event Site Details

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Learn more and reserve your spot today!
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Questions?
Contact marketing@caregility.com.