Customer Connect Summit Agenda
Join us for a dynamic, future-focused event designed to inspire and empower our virtual care community. Whether you’re here to gain insights, share your experiences, or shape the future of care delivery, there’s something for everyone! Let’s reimagine what’s possible—together.
SEPT 23-24, 2025 – Inova Campus, Fairfax, VA – DETAILS & REGISTRATION
Monday, September 22
6 – 8 PM
Opening Reception
Join us for a relaxed meet-and-greet over cocktails and hors d’oeuvres in the Ellipse Lounge at the Falls Church Marriott Fairview Park (3111 Fairview Park Dr, Falls Church, VA, 2204).
Tuesday, September 23
7 – 8 AM
Breakfast
Join us for breakfast in the Marriott’s Alexandria Room.
8:15 AM
Shuttle to Inova
Meet in the Marriott lobby. Shuttle departs at 8:15 AM.
8:45 – 9 AM
Welcome
Welcome message from Caregility CEO Ron Gaboury.
9 – 9:30 AM
KEYNOTE // Technology & Health: Shaping the Future of Care Delivery
Microsoft Chief Nursing Innovation Officer Kathleen McGrow, DNP, MS, RN, PMP, FHIMSS FAAN
A strategic vision for how emerging technologies—particularly artificial intelligence—are redefining the future of healthcare delivery and patient engagement. Drawing on real-world data, industry trends, and frontline innovation, this presentation explores how AI is addressing critical challenges such as workforce shortages, care coordination, and operational inefficiencies. Get a forward-looking roadmap for integrating AI into enterprise strategy to improve outcomes and drive sustainable transformation across health systems.
9:30 – 10:15 AM
Nursing Innovation in the Digital Era
Nursing leaders share how they’re leveraging virtual care to enable nursing transformation and a cultural shift of care delivery, patient safety monitoring, and bedside nurse support in this panel discussion moderated by Microsoft Chief Nursing Innovation Officer Kathleen McGrow.
10:15 – 10:30 AM
Break
10:30 – 11:15 AM
Emerging Trends in Healthcare Technology
Explore the latest innovations shaping care delivery, from ambient intelligence and predictive analytics to digital workforce enablement and evolving telehealth policy. Hear from industry experts and clinical leaders on what’s coming next and what it means for your organization.
11:15 AM – 12:00 PM
Innovation with Impact: Making Virtual Care Sustainable

How can healthcare leaders drive meaningful innovation while staying grounded in fiscal responsibility? This session explores the art of successfully navigating care transformation and cost containment. The speaker will share real-world examples of how they’ve scaled virtual care with measurable ROI, a rapid deployment strategy, and a clear-eyed view of long-term sustainability.
12:00 – 1:00 PM
Lunch
Complimentary lunch on-site at Inova.
1:00 – 3:00 PM
Inova Showcase
Inova Chief Information and Digital Strategy Officer Matt Kull and team deliver a session on the health system’s formula for care transformation success. Attendees will then have an opportunity to tour Inova’s High Reliability Operations Center, the hub of virtual care operations.
3:00 – 3:45 PM
Lessons Learned: Unexpected Pivots & Surprises
Panelists reveal the unexpected surprises they encountered on their journey implementing virtual care in inpatient settings.
3:45 – 4:00 PM
Break
4:00 – 5:00 PM
The Future of Connected Care: Caregility’s Vision for 2025 and Beyond
Caregility’s leadership team shares the strategic direction and innovation roadmap for our AI-enhanced virtual care solutions, and how we’re partnering with customers and key industry partners to transform care.
5:15 PM
Shuttle to Marriott
Take the shuttle back to Marriott for our Awards Dinner. Shuttle departs from Inova at 5:15 PM.
5:45 – 9:00 PM
Reception & Awards Dinner
Join us for cocktails and hors d’oeuvres, 5:45-6:30 PM, followed by dinner and our 2025 Summit Awards ceremony, 6:30-9 PM, in the Marriott’s Fairview Ballroom.
Wednesday, September 24
7 – 8 AM
Breakfast
Join us for breakfast in the Marriott’s Alexandria Room.
8:15 AM
Shuttle to Inova
Meet in the hotel lobby. Shuttle departs at 8:15 AM.
8:45 – 9 AM
Welcome
Welcome message from Caregility CEO Ron Gaboury.
9 – 9:45 AM
From Pilot to Practice: Sustaining Digital Innovation

This session explores what it takes to get to 1,000 devices and this leading health system’s journey through program adoption and expansion, including supporting cross-team collaboration and garnering executive buy-in.
9:45 – 10:30 AM
Scaling Virtual Nursing at Speed

Get an inside look at the rapid deployment and surprising impact of virtual nursing at this leading health system. Learn how this team achieved rapid adoption and uncovered unexpected opportunities along the way.
10:30 – 10:45 AM
Break
10:45 – 11:30 AM
Innovators in Action: Transforming Care Through Real-World Solutions
Learn about this leading health system’s journey from pandemic response to inpatient virtual care powerhouse, with a deep dive into the health system’s Virtual Patient Observation program, Virtual Nursing, and more.
11:30 AM – 12:15 PM
The Next Frontier: Making AI Work in Clinical Care
AI is rapidly becoming foundational in healthcare, but true transformation happens when it’s embedded seamlessly into the fabric of care delivery. In this session, we’ll explore what it takes to deploy AI responsibly, measure its value, and build scalable solutions that evolve with the pace of innovation.
12:15 – 2:15 PM
Lunch & Roundtable Discussions
Your Voice Matters: Following lunch, join moderated discussions with facilitated feedback designed to uncover what Caregility is doing right, where there are opportunities for improvement, and what emerging needs are on the radar.
2:15 – 3 PM
Build On Us: Proving Impact and Building Your Smart Room Ecosystem
We’ll unpack Caregility’s new LOOP framework for quantifying ROI – including what we capture and why it matters – and reveal how we’re evolving our best-of-breed Smart Room ecosystem to help you scale impact across your organization.
3 – 3:30 PM
Together Toward Tomorrow: Next Steps from the Summit
Together we’ll recap insights, outline collaborative actions, and ignite momentum for post-summit initiatives.









