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3rd International Patient Experience Symposium 2021
February 24 @ 12:00 am - 4:00 am
Covid- 19 : “The Ultimate Patient Experience Disruptor”
Healthcare has never been more important to people. Patients are now consumers who have power, choices and opinions about their care. They want an experience that is convenient and seamless, while also being personalized. To meet these trends, healthcare companies must go back to basics.
With so much upheaval in the industry, COVID-19 has provided essentially a blank slate to make major procedural and experiential changes. Healthcare provider that will be the most successful will connect with patients to fully understand their needs and then leverage technology coupled with human connection to create experiences that are efficient and personal.
Hospitals and health systems will be grappling with the effects of the global COVID-19 health crisis for a long time to come. But even amongst the turmoil, the epidemic can serve as a catalyst to a safer, more efficient, and more patient-centric experience.
As we refocus on patient experience in what we hope will soon be a post-pandemic environment, we must work to regain—then sustain—patient trust and loyalty. It is imperative that health systems and their clinicians are committed to improving access and delivering quality care for the communities they serve.
It is therefore vital, in times of uncertainty, to take a deeper look into the latest approaches to deliver the best patient experience & how it can be sustained across the patient journey.